Bio
Credentials
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Team Leadership Certificate
-Mar, 2012- Apr, 2026 -
Emergency First Aid at Work
British Red CrossFeb, 2017- Apr, 2026
Experience
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United Kingdom
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Medical Practices
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1 - 100 Employee
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CRM Manager
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Feb 2022 - Present
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Data Insight & Compliance Officer
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May 2019 - Feb 2022
Providing detailed insights into the charity fundraising to identify opportunities for improving ROI.Database management and ownership, ensuring proper usage and integrity of the data.Review all training and processing functions to ensure they are as thorough and accurate as possible, reviewing and implementing new systems on a regular basis.Provide exceptional support to the wider team to enhance charity operation, as well as streamlining processes.Ensuring the database is compliant with all relevant regulations that relate to the handling of supporter information and how the charity uses it.
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Supporter Engagement Assistant
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Jun 2016 - Jun 2020
Processing all incoming donations, legacies and fundraising income and producing letters in relation to these.Providing exceptional stewardship to supporters. Maintaining an accurate database of all donors.running, maintenance and assistance of the charity lottery alongside the rest of my team.
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Hatfield's Landrover
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Liverpool, United Kingdom
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Switchboard Operator
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Nov 2015 - Jun 2016
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Liverpool, United Kingdom
Handling incoming calls and directing to correct department
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Eddie Stobart
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Widnes
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Transport Clerk
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Apr 2015 - Nov 2015
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Widnes
Providing administrative support to Eddie Stobart Clients and office staff
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Debenhams
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Norwich, United Kingdom
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Assistant Merchandiser
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Oct 2014 - Dec 2014
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Norwich, United Kingdom
Coordinating with staff to ensure stock levels are correct daily, and well presented. assisting with sales and customer service during opening hours
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Duty Manager and Zoo Keeper
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Feb 2014 - Dec 2014
Stock control, zoo duties, till duties, VIP packages, enclosure design
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Long-term Volunteer
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Oct 2013 - Dec 2013
General zoo work, ongoing research project on the Gharial (Gavialis gangeticus), outreach programmes with local schools, guided tours
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Amazonia World of Reptiles
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Great Yarmouth
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Zoo Keeper
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Jul 2013 - Sep 2013
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Great Yarmouth
General zoo work, customer service, till work, coordinating school visits, enclosure maintenance
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Global Vision International
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Costa Rica
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Wildlife Conservation Intern
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Jan 2013 - May 2013
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Costa Rica
conservation work in tropical rainforest, data collection, set up of new camera trapping protocols, study of different species
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Warehouse Worker
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Oct 2012 - Dec 2012
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Warehouse Worker
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Jul 2011 - Sep 2011
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Night Sorter/Loader
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Jul 2010 - Sep 2010
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Amazonia - World of Reptiles
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Great Yarmouth
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Zoo Keeper
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Jul 2008 - Aug 2008
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Great Yarmouth
zoo work, outreach, till worker
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Education
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2009 - 2012The Nottingham Trent University
Bachelor of Science (BSc) with Honours, Wildlife Conservation -
2002 - 2009Langley School
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