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Robert Milner

Director/Executive Director, Auxiliary Services at University of Maryland, Baltimore (UMB)
Intro Book
Seasoned executive with 25 years of experience in leadership, management, and operations management.
  • Claim this Profile
Location
Baltimore, Maryland, United States, US
Skills
  • Leadership
  • Management
  • Training
  • Strategic Planning
  • Customer Service
  • Show all
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Bio

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Robert Milner is a seasoned executive with 25 years of experience in leadership, management, and operations management. He has held various positions at the University of Maryland, Baltimore, including Director and Executive Director of Auxiliary Services, and has expertise in strategic planning, customer service, team building, and process improvement. He is also a certified professional with multiple certifications in change management, business process mapping, and customer service training.

Credentials

  • Preparedness Pro
    University of Maryland, Baltimore (UMB)
    Jan, 2023
    - May, 2026
  • Prosci® Certified Change Practitioner
    Prosci
    Oct, 2022
    - May, 2026
  • Data Modeling - A Business Oriented Approach to Entity Relationship Modeling
    CLARITEQ SYSTEMS CONSULTING LTD
    Sep, 2016
    - May, 2026
  • Working With Business Processes - Defining Mapping and Analyzing Business Processes
    CLARITEQ SYSTEMS CONSULTING LTD
    Sep, 2016
    - May, 2026
  • Healthcare Master Class Instructor
    National Parking Association
    Aug, 2016
    - May, 2026
  • Disney's Approach to Quality Service for Healthcare Professionals
    Disney Institute
    Jan, 2011
    - May, 2026
  • Leadership Excellence and People Management
    Disney Institute
    Dec, 2010
    - May, 2026
  • Disney's Approach to Business Excellence
    Disney Institute
    Aug, 2010
    - May, 2026
  • Accredited Parking Organization (APO) Site Reviewer Training
    International Parking Institute (IPI)
    May, 2016
    - May, 2026
  • Certified Administrator Public Parking
    International Parking Institute
  • Certified Customer Service Trainer
    International Parking Institute
  • Certified First Observer Trainer
    Transportation Security Administration

Experience

  • University of Maryland, Baltimore (UMB)
    • United States
    • Higher Education
    • 700 & Above Employee
    • Director/Executive Director, Auxiliary Services
      • Jul 2019 - Present

      As Director, I was selected to incorporate the Auxiliary Services into current Director duties. Included the management of the Donaldson Brown Center in Cecil County: a 23-acre estate encompassing a Mansion, Carriage House, and Greenhouse with more than 36 rooms and seven employees, focusing on conferences, retreats and weddings. In February 2020, I was promoted to Executive Director position which includes oversight of Parking and Transportation Services with a heavy concentration on the shuttle transportation system, electric vehicle and transportation demand management (TDM) areas.

    • Director of Parking and Transportation Services
      • Jan 2001 - Jul 2019

    • Assistant Director Parking and Transportation
      • Aug 1998 - Jan 2001

  • Healthcare Industry
    • Cleveland, Ohio
    • Healthcare Parking & Transportation Symposium
      • Oct 2022 - Oct 2022
      • Cleveland, Ohio

  • National Parking Association Annual Conference 2022
    • Austin, Texas
    • Leadership in the Service Economy
      • Sep 2022 - Sep 2022
      • Austin, Texas

  • Healthcare Industry
    • Pompano, Fl
    • Healthcare Parking & Transportation Symposium
      • Apr 2022 - Apr 2022
      • Pompano, Fl

  • Penn Parking Inc
    • Vice President Operations
      • 1994 - 1998

  • Central Parking System
    • Operations Manager
      • 1987 - 1994

Education

  • University of Maryland Global Campus
    Masters, Applied Management
  • 1983 - 1987
    Bowie State University
    BS, Management

Suggested Services

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Industry Focus. “Management Consulting”

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