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Robert Marsh

Parts Department Manager at Kot Auto Group

Intro Book

Experienced automotive operations manager and team builder with a strong focus on customer satisfaction.

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Location

Canada, CA

Skills

Customer Satisfaction
Automotive
Customer Retention
Warranty
Vehicles
Automotive Aftermarket
Operations Management
Customer Service
Parts
Team Building
Profit
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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$125.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Robert Marsh has 20+ years of experience in the automotive industry, which is a significant amount of time. He has held various leadership positions, including Fixed Operations Manager and Parts Department Manager. He has also worked for several prominent companies, including Kia Canada Inc. and Subaru Calgary. His experience in managing teams, improving operational efficiency, and ensuring customer satisfaction is valuable. However, his rate is not extremely high because he doesn’t have a law degree or judicial experience, which are typically associated with higher rates. Average rates for automotive operations managers in Canada are around $100-$150 per hour. Considering Marsh’s experience and skills, I estimate his rate to be around $125 per hour.

Bio

Generated by

Topline AI

Robert Marsh is a seasoned automotive professional with 20+ years of experience in operations management, customer satisfaction, and team building. He has held various leadership positions in the automotive industry, including Fixed Operations Manager and Parts Department Manager. Marsh has a strong background in managing teams, improving operational efficiency, and ensuring customer satisfaction. He has worked for several prominent automotive companies, including Kia Canada Inc., Subaru Calgary, and Kot Auto Group. Marsh has also been self-employed, utilizing his skills to drive business growth and customer loyalty. With a strong educational foundation, Marsh is well-equipped to lead and manage teams in the automotive industry.

Experience

Kot Auto Group
- Kelowna, British Columbia, Canada
- Parts Department Manager
  - Jun 2023 - Present
  - Kelowna, British Columbia, Canada
Subaru Calgary
- Alberta, Canada
- Fixed Operations Manager
  - Jun 2022 - May 2023
  - Alberta, Canada
Self-employed
- Business Professional
  - Jan 2019 - May 2022
Kia Canada Inc.
- Western Region
- District Parts and Service Manager
  - Apr 2016 - Nov 2018
  - Western Region
  2016-2018➢ Exceeded customer satisfaction targets by leading continuous automotive innovation initiatives across thirteen western Kia dealers from Vancouver Island, BC to Edmonton, Alberta.➢ Successfully managed a network of thirteen Kia dealerships, ensuring top-tier maintenance and operational efficiency across Western Canada.➢ Orchestrated regional dealership improvements, resulting in enhanced customer experiences and increased loyalty from Vancouver Island to Edmonton
Revolution Auto Group
- Grande Prairie / Fort St. John
- Fixed Operations Manager
  - Nov 2012 - Jun 2016
  - Grande Prairie / Fort St. John
  ➢ Spearheaded operations for parts and service departments, effectively managing a team of technicians and staff, enhancing overall efficiency and productivity.➢ Rigorously enforced warranty administration in line with OEM policies, showcasing meticulous attention to detail and ensuring adherence to high-quality standards.➢ Expertly coordinated service schedules in compliance with maintenance requirements, significantly boosting customer satisfaction through timely and efficient service delivery.➢ Achieved and surpassed both company and manufacturer growth targets by skillfully meeting inventory demands, demonstrating exceptional determination and resourcefulness.➢ Utilized robust interpersonal skills to facilitate clear and effective communication between technicians and customers, fostering a transparent and trust-based service environment.
Open Road Auto Group
- BMW MINI Langley
- Service Manager BMW MINI
  - Oct 2015 - Apr 2016
  - BMW MINI Langley
The West Coast Auto Group
- MapleRidge
- Service Advisor Ford Lincoln
  - Sep 2009 - Dec 2009
  - MapleRidge
Bay City Kia
- Port Coquitlam, British Columbia, Canada
- Fixed Operations Manager
  - Sep 2000 - Aug 2009
  - Port Coquitlam, British Columbia, Canada

Education

Port Moody Sr

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Motor Vehicle Manufacturing”

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Robert Marsh

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$125.0

Hourly Rate