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Bio

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Robert Marsh is a seasoned automotive professional with 20+ years of experience in operations management, customer satisfaction, and team building. He has held various leadership positions in the automotive industry, including Fixed Operations Manager and Parts Department Manager. Marsh has a strong background in managing teams, improving operational efficiency, and ensuring customer satisfaction. He has worked for several prominent automotive companies, including Kia Canada Inc., Subaru Calgary, and Kot Auto Group. Marsh has also been self-employed, utilizing his skills to drive business growth and customer loyalty. With a strong educational foundation, Marsh is well-equipped to lead and manage teams in the automotive industry.

Experience

  • Kot Auto Group
    • Kelowna, British Columbia, Canada
    • Parts Department Manager
      • Jun 2023 - Present
      • Kelowna, British Columbia, Canada

  • Subaru Calgary
    • Alberta, Canada
    • Fixed Operations Manager
      • Jun 2022 - May 2023
      • Alberta, Canada

    • Business Professional
      • Jan 2019 - May 2022

  • Kia Canada Inc.
    • Western Region
    • District Parts and Service Manager
      • Apr 2016 - Nov 2018
      • Western Region

      2016-2018➢ Exceeded customer satisfaction targets by leading continuous automotive innovation initiatives across thirteen western Kia dealers from Vancouver Island, BC to Edmonton, Alberta.➢ Successfully managed a network of thirteen Kia dealerships, ensuring top-tier maintenance and operational efficiency across Western Canada.➢ Orchestrated regional dealership improvements, resulting in enhanced customer experiences and increased loyalty from Vancouver Island to Edmonton

  • Revolution Auto Group
    • Grande Prairie / Fort St. John
    • Fixed Operations Manager
      • Nov 2012 - Jun 2016
      • Grande Prairie / Fort St. John

      ➢ Spearheaded operations for parts and service departments, effectively managing a team of technicians and staff, enhancing overall efficiency and productivity.➢ Rigorously enforced warranty administration in line with OEM policies, showcasing meticulous attention to detail and ensuring adherence to high-quality standards.➢ Expertly coordinated service schedules in compliance with maintenance requirements, significantly boosting customer satisfaction through timely and efficient service delivery.➢ Achieved and surpassed both company and manufacturer growth targets by skillfully meeting inventory demands, demonstrating exceptional determination and resourcefulness.➢ Utilized robust interpersonal skills to facilitate clear and effective communication between technicians and customers, fostering a transparent and trust-based service environment.

  • Open Road Auto Group
    • BMW MINI Langley
    • Service Manager BMW MINI
      • Oct 2015 - Apr 2016
      • BMW MINI Langley

    • Service Advisor Ford Lincoln
      • Sep 2009 - Dec 2009
      • MapleRidge

  • Bay City Kia
    • Port Coquitlam, British Columbia, Canada
    • Fixed Operations Manager
      • Sep 2000 - Aug 2009
      • Port Coquitlam, British Columbia, Canada

Education

  • Port Moody Sr

Suggested Services

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Industry Focus. “Motor Vehicle Manufacturing”

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