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Bio

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Robert Lewan is a seasoned hospitality professional with extensive experience in hotel management, event planning, and customer service. He has managed hotels, including Comfort Inn and La Quinta Inns & Suites, and has expertise in staff development, training, and performance management. Lewan has also worked with companies like Hilton Garden Inn and Fairfield Inn & Suites by Marriott. With a Master of Business Administration (MBA) from Western Governors University and a Bachelor of Arts (B.A.) in Parks, Recreation and Leisure Facilities Management from Central Michigan University, Lewan brings a strong educational foundation to his work. He is also certified in data science foundations, grammar foundations, and other areas through LinkedIn.

Credentials

  • Data Science Foundations: Fundamentals
    LinkedIn
    Apr, 2020
    - May, 2026
  • Grammar Foundations
    LinkedIn
    Apr, 2020
    - May, 2026
  • How to Manage Feeling Overwhelmed
    LinkedIn
    Apr, 2020
    - May, 2026
  • Inside the Breach
    LinkedIn
    Apr, 2020
    - May, 2026
  • What Are Your Blind Spots? (getAbstract Summary)
    LinkedIn
    Apr, 2020
    - May, 2026

Experience

  • Absolute Business Solutions Corporation/ Far Ri...
    • Fort George G. Meade, Maryland, United States
    • Counterintelligence Screener/Analyst
      • Jun 2019 - Present
      • Fort George G. Meade, Maryland, United States

      June 2019 - Present. Supported the U.S. Army linguist program by conducting Counterintelligence (CI) focused interviews on U.S.Army contract linguist applicants, resulting in the identification and mitigation of CI concerns.. Prepared CI Investigative Findings (IF) and CI Screenings, identifying ...

    • 35M HUMINT
      • Apr 2017 - Mar 2020
      • Maryland

      . 18-week Advanced Individual Training and 10-week Basic Combat Training.. Military Intelligence Interrogation Certification - November 2017.. Talon Strike at Camp Bullis, TX - included interrogations, working with other intelligence operations, writingreports, and briefing the Battalion Commande...

  • NFM Lending
    • Linthicum Heights, Maryland
    • Quality Control Auditor I and Closer I
      • Apr 2016 - Jun 2019
      • Linthicum Heights, Maryland

      . Perform detailed review and audit of files, ensuring right documentation and file management.. Worked closely with other departments (underwriting, loan processors, and loan officers) to make sure that thecompany has all the documentation from the consumer and to verify that all the numbers are...

  • Comfort Inn
    • Aberdeen, Maryland
    • General Manager
      • May 2015 - Jun 2016
      • Aberdeen, Maryland

      . Managed a 129-Room Hotel through a full renovation while transformation into Choice brand.. Ensured compliance with licensing laws, health and safety and other statutory regulations.. Contributed to the hotel by suggesting new ideas for promotional offers and marketing possibilities.. Worked cl...

    • Hospitality
    • 700 & Above Employee
    • General Manager
      • Feb 2015 - Apr 2015

      . Managed a Pittsburgh area 149-room hotel with a full-service bar and event-style meeting rooms.. Incorporated my knowledge of managing a corporately managed La Quinta hotel to improve the satisfaction ofa hotel that had a history of low scores on La Quinta’s database and Trip Advisor.. Worked closely with a revenue manager to exceed profit goals set upon us by the management company.. Managed a team of over 40 employees to include three managers and six different departments.. Maintained a professional working relationship, with open lines of communication with the staff, and workedon strategies for employees to be promoted from within.

    • Assistant General Manager
      • Mar 2013 - Feb 2015

      . Ensured highest level of satisfaction by providing within corporate standards quality guest services andamenities of a 123-Room Hotel.. Consistently led the Northeast region of corporate La Quinta brand hotels in guest satisfaction.. Developed multiple programs within the housekeeping staff that would reward them for room cleanlinessstandards and the average time it took each person to clean a room. This was implemented to not only improveour cleanliness scores within La Quinta surveys, but also cut down on payroll expenses.. Encouraged employees to cross-train in multiple departments, which not only cut down on our labor costs, butallowed us to develop some employees into leadership roles; including one that was promoted to AssistantHousekeeping Manager and would later serve as my Assistant General Manager at another La Quinta in themetro Pittsburgh area.

  • Hilton Garden Inn
    • Lafayette, Louisiana Area
    • Assistant General Manager
      • May 2012 - Mar 2013
      • Lafayette, Louisiana Area

      . Directly managed a Front Desk team of a 169-Room Hotel, while overseeing the housekeeping, sales,maintenance, and restaurant staff.. Took action in all matters related to the safety, security, and satisfaction and well-being of the hotel guests andemployees.. Educate and train Department Manage...

    • Guest Services Manager
      • Jun 2011 - May 2012
      • Huntsville, Alabama

      . Managed a Front Desk Staff team of a 79-room hotel to include efficient staffing, team member developmentand training, performance management and policy enforcement.. Monitored arrivals/departures to and make staffing adjustments accordingly.. Responded effectively to guest inquiries related to...

Education

  • Western Governors University
  • 2005 - 2010
    Central Michigan University

Suggested Services

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Industry Focus. “Hospitality”

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