Experience

• 

  Centrica

  • Windsor, Berkshire, United Kingdom

  • Senior Quality Manager

    • Feb 2018 - Present
    • Windsor, Berkshire, United Kingdom

    Covering B2B renewable energy solutions including solar, battery energy storage, CHP and EV charging solutions.

• 

  Dyson

  • malmesbury

  • Total Quality Improvement Manager

    • May 2014 - Dec 2017
    • malmesbury

• 

  Research In Motion

  • Canada
  • Software Development
  • 700 & Above Employee

  • Senior Director, Customer Quality, Global

    • Oct 2013 - Feb 2014

    Extended geographic area to cover EMEA, NA, LATAM and APAC supporting all reported Quality issues on deliveries and in life and driving rapid causal analysis and resolution.

  • Senior Director of Customer Quality

    • Apr 2010 - Feb 2014

    As Senior Director of Customer Quality i set up a team of professional Quality Managers and managed a global customer base of Carrier and corporate customers.Built strong and trusted relationships with Carriers and Service providers globally and managed the delivery and in life Quality issues quickly to resolutions and minimal cost.Developed a structured methodology to provide the “Voice of the Customer” within BlackBerry, setting all performance KPIs, tracking performance, reporting to Executive level in BlackBerry and, presenting improvement plans to Customer executives.Leading teams of design and manufacturing specialists though rapid root cause analysis and fast track improvement achieving sustained improvement of products and processes and reduced cost of failures.Led legal teams in the drafting and agreement of all Quality, performance and penalty clauses in global MSA and local implementation contracts to ensure beneficial and achievable terms.Managed all Customer requirements related to their First Article Inspection and Factory Audit including being trusted by the Customer to act independently on their behalf.Implemented a process to gather together ALL Customer requirements and to ensure these are given due consideration during Design Reviews ensuring that there would be no late surprises.Providing experienced input at all phases of Design activity identifying areas of risk due to design features that are New Unique or Difficult, contributing to Risk assessments and CDFMEA and providing the “customer view” of proposed Deviations and Waivers.

• 

  Orange

  • UK

  • Quality director

    • 1995 - 2009
    • UK

    Determined Quality Strategy, resourced and managed.a team engaged in all aspects of product from selection, through risk assessment, product launch, field performance monitoring and driving improvement action plans with Major Mobile device, laptop and datacard manufacturers.Conducted Risk Assessment on potential new supplier and products and routinely auditted existing Suppliers including full ISO9001 assessment of Quality Management Systems and more detailed auditing of high risk processes including ESD, MSD, SMT.Set up and managed a world class field data and performance tool giving early insight into customer affecting issues and enabling rapid action planning along with the ability to measure the effectiveness of the actions taken.Determined the acceptable standards for product robustness and reliability and set up independent testing to ensure these standards could be achieved, Set up a goods inwards inspection department, wrote goods inwards inspection processes and ran a small team testing all new product deliveries to ISO 2849.Conducted tear down and risk assessment on all new product using output to push Suppliers for specific improvements and to create service instructions for in house repair.

• 

  UK Ministry of Defence

  • various

  • Senior Professional technology Officer

    • Jun 1976 - Mar 1995
    • various

    Senior Professional Technology Officer working as Project Quality Manager on a major joint service communications project, working closely with NATO and large international consortiums and liaising with Senior military personnel to deliver on time, on budget projects.Lead assessor to AQAP1, 4 and 13 and ISO9001 conducting Quality Management Systems audit for major defence contractors including BAe systems, Marconi, Thompson etc. On Site Quality Assurance Representative at BAe dynamics managing audit, test and acceptance programs on dynamics and aircraft projects including being qualified to certify “fit for flight” on aircraft.Lead Test Engineer on a number of major projects in Dynamics, Armaments, aircraft, sonar, radar, nuclear and space projects.Software Quality auditing and assessment to SEC CMM of safety critical and mission critical software in dynamics and space projects.