Experience

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  UFC GYM Philippines

  • Las Piñas, National Capital Region, Philippines

  • Customer Service Specialist

    • May 2018 - Present
    • Las Piñas, National Capital Region, Philippines

     Handles and optimizes all administrative operations for the gym. Scope of responsibilities includes: Sales, Front Desk Management, Customer Care, and Customer Retention Responsible for creating, improving, developing and implementing interdepartmental process improvement plans to ensure proper tasks are done efficiently and effectivelyo Implemented a new way of tracking advanced classeso Implemented a better way of cash handling; this includes cash/check deposits, change fund, cash box Supervises customer concerns, complaints, requests and refunds Ensures that manpower is optimized fully and is present during their shift Implements the first roving morning schedule Improved the endorsement system and compliance monitoring Organized ‘pocket events’ for the gym while collaborating with various companies Serves as the interim Branch Manager in the absence of the Branch Manager

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  Trifecta Martial Arts

  • Singapore, Singapore

  • Operations Manager

    • Jan 2015 - Jan 2017
    • Singapore, Singapore

     Liaises with the Singapore Taekwondo Federation (National Governing Body) on all processes and guidelines  Manages the overall maintenance of the branches  In-charge of Fire and Safety compliance across all branches Coordinates and communicates to the various branches the information flow, Warehouse management, equipment purchasing/ ordering, and different events logistics

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  J H KIM TAEKWONDO INSTITUTE

  • Senior Instructor

    • Aug 2013 - Dec 2014

     Conducts all classes of all levels; this includes Sparring, Patterns, Self-defense, for Adults, Teens, Kids, and Toddlers alike Conducts trial lessons to new interested parties Recommends students for Seminars and Competitions Does Student Level Assessments Conceptualizes in-house Seminars and Workshops, Program/Curriculum development

  • Operations Manager

    • Jul 2012 - Jul 2013

     Liaises with the Singapore Taekwondo Federation (National Governing Body),  Responsible for the overall maintenance of the branches In-charge of Fire and Safety compliance Coordinates between branches and information flow

  • Senior Managing Instructor

    • May 2010 - Jul 2012

     Conducts all classes of all levels; this includes Sparring, Patterns, Self-defense, for Adults, Teens, Kids, and Toddlers alike Conducts trial lessons to new interested parties Recommends students for Seminars and Competitions Does Student Level Assessments Conceptualizes in-house Seminars and Workshops, Program/Curriculum development Manages new and existing guests and customers by answering inquiries and questions Handles manpower allocation In-charge of collections and general maintenance of the branch Provides creative marketing visuals Serves as the liaison to the parents, instructors, and tournament directors

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  K.E.E.P. Learning Center

  • Muntinlupa, National Capital Region, Philippines

  • Head Math Teacher

    • Nov 2007 - Aug 2009
    • Muntinlupa, National Capital Region, Philippines

     Led the tutoring of certain subjects as High School Math, Basic Algebra, Trigonometry, Basic Geometry, Plane and Solid Analytic Geometry, Basic Inorganic Chemistry, Physics, Statistics & Probability

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  Asian Eye Institute

  • Makati, National Capital Region, Philippines

  • Surgical Coordinator

    • Apr 2007 - Nov 2007
    • Makati, National Capital Region, Philippines

     Prepares quotations for surgery patients Coordinates and plans schedules for patients, OR staff, and doctors Checks for the availability of materials/implants both for charity and private patients Facilitates the requirements with PhilHealth regarding discounts/contributions,  Converts patient consultation to either surgery or procedure

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  The Coffee Bean & Tea Leaf®

  • Makati, National Capital Region, Philippines

  • Management Trainee Program

    • Jun 2006 - Mar 2007
    • Makati, National Capital Region, Philippines

     Assumed MT1 position from October ‘06 to March ’07 at the Salcedo branch Serves as the second in command from OIC handling various tasks like payroll management, operation supplies control, production and warehouse orders, reports, training, major decision making Assumed MT2 position from June ’06 to October ’06 at the Mall of Asia branch,  Handles basic managerial functions like ordering milk, ordering change fund, scheduling of repairs, par stocking, FIFO, running shifts, minor decision making