Experience

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  UK Research and Innovation

  • Daresbury, England, United Kingdom

  • Cyber Security Analyst

    • Jan 2022 - Present
    • Daresbury, England, United Kingdom

    Supporting information security delivery work within UKRI\STFC. This includes the development and implementation of Information Security Policies, Standards, processes and guidance.Responsibility for the security of infrastructure by proactively analysing security threats/challenges/risks to the environment, including conducting penetration testing and compliance reviews.Responsibility for monitoring of Information Security and information management to ensure compliance including reviewing and monitoring system and network logs for malicious activity or unacceptable use.Taking responsibility for the resolution of information security incidents by investigation and research and critical review to produce recommendations for more senior decision-making.

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  Manchester Academy

  • Manchester, England, United Kingdom

  • IT Service Site Manager

    • Mar 2021 - Jan 2022
    • Manchester, England, United Kingdom

    Supporting Staff and Students at Manchester Academy School, managing a small IT team and responsible for IT service provision.Responsible for the development, testing, and ongoing maintenance of IT systems at the Academy.Developing and implementing incident and problem management processes following ITIL guidelines.Using Smoothwall filtering system to implement IT security policy, and for monitoring incidents to ensure safeguarding procedures are followed.Providing evidence of security breaches such as system logs and CCTV footage to Senior Leadership.Using Active Directory and Impero software to lock down the Academy desktops to ensure inappropriate content is not accessible by students.Responsible for deployment of IT security patches and anti-virus software to workstations and servers. Testing and automating deployments.Development and line management of the team ensuring safe working practices.Liaison with the Academy Safeguarding Manager and other senior staff to establish good IT security practices and ensure compliance.Raising awareness of IT security issues through various methods of communications, events, posters and providing advice and guidance to staff.Resolution of customer service requests via Help Desk.Updating IT asset records and managing the PC refresh programme.

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  The University of Manchester

  • United Kingdom
  • Higher Education
  • 700 & Above Employee

  • Area Support Manager

    • Dec 2014 - Mar 2021

    Working for the Directorate of IT Services at the University of Manchester, managing a 2nd & 3rd level desktop support team.Developing and implementing ITIL processes for incident, change, configuration, problem & security management.Contributing to IT policy and strategy.Working with fellow Area Support Managers and the Service Support Manager to develop service improvement plans.Creating operational plans.Investigating, logging, and reporting on IT security-related incidents.Collaboration with other IT teams at the University e.g. Networks, Applications, Email and Data Management.Working closely with the Information Governance Office to advise on and develop policy standards.Development and delivery of end-user Cyber Security awareness course.Team development, training and PDRs

  • IT Manager

    • Aug 2004 - Nov 2014

    IT Service Delivery to the Professional Support Services (including Directorate of Estates, Directorate of Student Experience, Directorate of HR, Directorate of IT Services, Jodrell Bank, Manchester Museum and University affiliated organisations.My headline skills include:• Customer Service and service level agreement targets• Team Development and performance reviews• Project planning and resource allocation• Demand planning and staff appointments• Communications and reporting• Service management and accountability• Third party service support for affiliated organisations• Device lifecycle management• Supplier relationship management• Operational level agreements• Budget management

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  Manchester Metropolitan University

  • ISM

    • 1990 - 2003