Experience

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  Thompson Rivers University Williams Lake

  • Williams Lake, BC

  • Part Time Contract Instructor

    • May 2014 - Present
    • Williams Lake, BC

    My responsibilities included instructional design for pilot project, which is teaching students how to write and publish their personal and other stories, as well as delivery of content, in two remote locations.Current Pilot Project: In conjunction with Alkali Lake band and Thompson Rivers University prepared, designed and delivered instruction to band members on different aspects of Project Management and being an Executive Assistant.Courses taught: Created and delivered the following classes – Operating Systems, Keyboarding, Professional Business Correspondence, Records/File Management, Spread-Sheets on Excel, Projects Management, MS PowerPoint, MS Access, Office Equipment and MS Project.

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  Pencils 2 Pixels Training Ltd.

  • Kamloops, BC

  • Owner and primary Trainer

    • Aug 2010 - Present
    • Kamloops, BC

    Instructional Design and Training Delivery for major software implementations, customer service, and computer skills upgrading.

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  Teck Resources Limited

  • Instructional Designer/Trainer

    • 2012 - 2012

    Created Oracle UPK 11.0/11.1 site, organization and documentation. Provided direct and remote training to different levels of stakeholders on UTA, UltiPro, and Sun Micro terminals for JDE and parts access. Updated and organized JD Edwards training and prepared for site training testing and evaluation.

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  GOSS PUBLISHING

  • Kamloops, BC

  • Owner and Editor, Facilitator and Trainer

    • Jan 1995 - May 2010
    • Kamloops, BC

    · Edited author's material using various language levels and audience to be reached.· Extensive substantive editing, with excellent attention to detail; excellent written and verbal communication developed.· Developed curriculum and provided instruction in personal and group settings for Microsoft Office, Adobe Illustrator and Photoshop, and other programs.· Innovated a process of hand-binding to meet the needs of the business.· Supported private network of up to 7 computers.· Provided consulting services for repair and maintenance of client computers.

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  Convergys

  • Technical Support Agent / Recursive Trainer / Assoc. Trainer

    • Nov 2005 - Aug 2009

    Hired as a Technical Support Agent, received several promotions; most recent position was Associate Trainer.From January to June of 2008, served as Interim Assistant Training Delivery Manager.Researched and created training materials on a short deadline.· Utilized effective presentation and facilitation skills including creative training techniques.· Certified trainers to deliver identified content.· Facilitated transition of students from training to work environment, ensuring competency levels.· Oversaw new hires, continuing education, program specific training, management development training, leadership development training and other training as needed by the business.· Ensured successful execution of local training needs including resource planning and measuring program training effectiveness, and managing agent attrition.· Monitored and ensured completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner.· Developed and cultivated partnerships with other business units, resource units, and clients.· Mentored and counseled agents and other trainers to improve performance and measurable statistics; mentored and trained trainers remotely at sites across the United States.

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  FOUR DIRECTIONS STOREFRONT SCHOOL

  • Instructor

    • Sep 2001 - Jun 2002

    · Developed and delivered curriculum and training in graphic applications, Microsoft Office and Star Office to marginalized First Nations students.· Offered computer assistance to other instructors.· Provided computer mentoring and evaluation for secondary and adult learners.

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  LADA AUTOMOTIVE GROUP

  • Dealership Manager and Salesman

    • Jul 1993 - Sep 1994

    · Top Canadian Salesmen for two months.· Promoted to manager after two months on strength of sales. Opened up a satellite dealership in Salmon Arm.· Responsible for the budget, advertising, financial reports, daily scheduling, training and coordination of a staff of three to five salespersons and one mechanic.

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  COMMUNITY CHAPEL & BIBLE TRAINING CENTER

  • Greater Seattle Area

  • Peer Counselor and Facilitator/Educator

    • Jan 1977 - Aug 1986
    • Greater Seattle Area

    · Established and administered one-on-one peer counseling, support sessions.· Trained and facilitated groups up to 2,000 in a church of 6,000 members.· Managed a case load of 200+ individuals.· Organized a course of action to best help these individuals, then reported on their progress.· Co-authored one-on-one instruction program for new church members, including student and teacher manuals. Program established new members and was used successfully by hundreds of peer instructors.· Responsibilities included evaluating and assessing Pastors of associated churches.