Experience

• 

  Standard Chartered

  • United Kingdom
  • Banking
  • 700 & Above Employee

  • BUSINESS OPERATIONS RISK MANAGER

    • Dec 2020 - Present

    As a Business Operations Risk Manager; I represent the Consumer Private and Business Banking as a first line of defense, implementing the Standard Chartered Enterprise and Operational Risk Framework (EORF), and supporting the Group’s Enterprise and Operational Risk policy and Monitoring associatedoperational risk procedures to ensure that front office operational risks are effectively managed at the business unit level. My focus is specifically on Business Banking controls, Risk, governance, and supervision.

  • Business Risk Manager

    • Dec 2020 - Jan 2024

  • Senior Mortgage Specialist

    • Dec 2018 - Dec 2020

    Property financing as a key area of growth and supporting the drive to grow home loan portfolio.

• 

  Standard Chartered Bank

  • Lusaka

  • Business Development Manager

    • Mar 2014 - Nov 2016
    • Lusaka

    Aquisition of new business under consumer banking Unit.- Responsible maintaining sound relationship with customers to ensure no complaints are raised by customers.-Provide input to the development and implementation of strategies and plans to achieve all sales, volume and revenue objectives for the branch.-Migrate customers on ADCs which include m-banking, I-Banking and Straight to Bank.-Manage and achieve all defined and agreed Service Quality measures.-Develop & manage strategic alliances and other third party introductory new business sources.-Manage customers and as well as the account migration to ADC process to achieve agreed turnaround times for existing and NTB.

• 

  Young Women in Action

  • Lusaka Zambia

  • Finance and Administration officer

    • Sep 2010 - Mar 2014
    • Lusaka Zambia

    -Performing all financial duties of the organization prepare and keep all books of accounts accurate and up to date and responsible for all administrative duties of the organization- Ensuring compliance and consistency with finance policies and procedures, as well as compliance with the terms and conditions of all donor agreements. -Recording and accounting for daily transactions, ensuring accuracy and completeness of required files and supporting documentation serving as evidence of transactions.-Ensuring sound cash management of local bank accounts and responsible for maintaining petty cash fund.- Processing cash disbursements in accordance with financial management policies and established approval levels.-Processing payroll, also responsible for remitting tax and other government contributions and reports to local agencies.-preparing monthly financial reports and internal management reports for the Country Director containing budget to actual expenditure information-Assisting in human resources, including but not limited to, maintaining personnel files, assisting with I ensure all registration requirements are kept current at all times and I am responsible for filing statutory returns and renewals. Managing leases to make sure they are current and amendments are processed as required.-Overseeing administration recruitments and orientation procedures, purchasing and maintaining adequate health and other insurance policies, etc.- Managing local information technology contract ensuring infrastructure needs are met, including properly functioning IT equipment, routine maintenance, and security over IT (anti-virus software and regular backups).

• 

  Standard Chartered Bank

  • Lusaka

  • Direct Sales Representative

    • Oct 2009 - Aug 2010
    • Lusaka

    -I was focusing on acquisition activities by getting customers to open salary/payroll accounts and cross-selling other products like personal loans / credit cards / mortgage.-I was contacting customers by calling and I would meet customers face-to-face typically at their choice of location such as residences or offices.-identifying customer needs which were not met by existing products and was responsible for the implementation of new products and keeping abreast with the rapid pace of product development to be able to sell new bank products.Responsible for Complying with relevant policies and procedures to ensure that customer acquisition and credit appraisals are of high quality to minimise lending risks. This included full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements

• 

  The Salvation Army

  • Projects Accountant

    • Oct 2007 - Sep 2009

    Projects Accountant for (5) international donors funded Projects namely: Child Survival Project funded by USAID, Zambia Integrated Malaria and Pneumonia Study funded by USAID, Community Based Orphan Support Programmes by UNICEF and KNH and Water and Sanitation Project by Cross International.