Experience

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  Transamerica

  • Baltimore, MD

  • Program Manager

    • Apr 2016 - Present
    • Baltimore, MD

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  Transamerica Life and Protection

  • United States
  • Financial Services
  • 700 & Above Employee

  • VP, Business Strategy

    • Jan 2013 - Apr 2016

    Responsible for supporting the Chief Strategy Officer and facilitating communications and planning related to organizational strategy. Provide chief of staff functions to senior executive team. Responsible for reporting on strategic initiatives / programs and key metrics for the senior executive team and coordinating quarterly business review reporting. Provide meeting design and facilitation services to 1st and 2nd tier leadership.Key projects & accomplishments:Strategic Platform Leadership Team – responsible for assembling and leading a virtual team of cross-functional leaders charged with identifying capability gaps and developing strategic solutions to remediate gaps. Team identified and introduced several key initiative to close capability gaps and enable the divisional strategy.Member of the Transamerica Innovation Leadership Team – participate in virtual team to support and continuously improve the organization’s commitment to innovation. Key responsibilities of membership include providing insights into the organization’s culture and working with other members to determine challenges facing the innovation program and identify solutions, serve as coach / mentor to the Baltimore Innovation Ambassador team.

  • Internal IT Consultant

    • Feb 2011 - Dec 2012

    Partnered with the business to identify opportunities and challenges and identified options and strategies to address.Key projects & accomplishments:Transamerica Direct – provided program leadership in development of initial website and supporting processes as Transamerica entered the direct-to-consumer market – included integration of iPipeline e-applications and Salesforce CRM. Worked closely with executive sponsors escalating issues as appropriate. Worked closely with the development team to address tactical planning and delivery needs.BI Toolset evaluation – provided leadership for a virtual cross-function team in evaluating toolsets.

  • Director, Application Development

    • Jun 2001 - Feb 2011

    Provided general management and relationship management for teams dedicated to development and production support for multiple business units, marketing and digital initiatives. Included budget and expense management responsibilities.Key projects & accomplishments:Relationship management - created productive relationships with business leaders – many challenges existed between the business and IT – initiated tough discussions and built relationships with key business contacts. In 2009, was asked to serve as International Account Manager by the CIO to focus attention on a troubled relationship across all aspects of IT with our international business unit. Served in that capacity through 2011.Microsoft Dynamics CRM implementation – provided hands-on support and guidance for scoping, trouble-shooting and training as software was implemented and rolled out for a business unit.Project prioritization and review - implemented project update and review process with senior leadership to ensure that projects were prioritized to meet key organizational goals.Medicare Supplement Filing System – provided hands-on support and guidance for scoping, trouble-shooting, testing and implementation of system developed in-house to support Actuarial department’s need to automate annual filing process.TPA Reporting System – took a hands-on role in managing this complex and problematic project; was able to quickly get up to speed on project requirements and facilitated getting involved parties on the same page, getting the project on track and delivered.

  • Manager, Quality Assurance

    • Nov 2000 - Jun 2001

    Provided general management and relationship management in creating a quality assurance function within IT. Included budget and expense management responsibilities.Key projects & accomplishments:• Creation of initial team included staffing and training.• Guided establishing team scope and responsibilities, practices and procedures.• Negotiated with business to integrate team into complex or high risk projects.

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  NCR Corporation

  • Davie, FL

  • Consultant

    • 2000 - 2000
    • Davie, FL

    Provided data warehousing / business intelligence support and development services as needed by clients.

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  Project Dynamics, Inc.

  • Miami, FL

  • Consultant

    • 1998 - 2000
    • Miami, FL

    Provided project and general management consulting services as needed by clients.Key projects & accomplishments:Y2k Environment Manager – responsible for managing functional and testing teams into and through the mainframe testing environment to validate Y2k remediation for mid-size life/health insurance company. All systems tested and approved according to target timelines.

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  AutoNation

  • IT Analyst

    • 1996 - 1998

    Provided support for Corporate Finance and Facilities Management, including user support, problem analysis and prioritization of implementation of software and hardware fixes, upgrades and enhancements. Served as liaison between IT, the business and key vendors.Key projects & accomplishments:PeopleSoft Financials upgrade from 5.1 to 6.0 – responsible for scoping, budgeting and coordinating efforts of 4 member team.PeopleSoft Asset Management implementation – responsible for scoping, budgeting, training, documentation and conversion of over 10,000 assetsPeopleSoft Accounts Payable implementation – served as functional lead on implementation, responsibilities included requirements gathering, updating of system configuration, developing and delivering user training and system testing.

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  John Alden Life Insurance, Inc.

  • Miami, FL

  • Systems Manager

    • Dec 1993 - Jun 1996
    • Miami, FL

    Managed team of developers and analysts supporting the policy administration systems.

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  CareFirst BlueCross BlueShield

  • Baltimore, MD

  • Programmer Analyst I & II

    • Apr 1986 - Dec 1993
    • Baltimore, MD

    Developed, implemented and maintained reporting solutions for internal and external clients.

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  State of Maryland

  • Baltimore, MD

  • Clerk

    • Apr 1985 - Apr 1986
    • Baltimore, MD

    Responsible for clerical duties as assigned.

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  A. T. Jones and Sons

  • Baltimore, MD

  • Clerk

    • Jun 1983 - Mar 1985
    • Baltimore, MD

    Responsible for sales, rentals, stock organization.