Experience

• 

  First Basin Credit Union

  • Odessa, Texas, United States

  • Network Administrator

    • Nov 2021 - Present
    • Odessa, Texas, United States

    Responsible for maintaining networks, servers, operating systems, client computers, and applications. Install and maintain end-user hardware and software. Perform support and troubleshooting for issues reported by staff. Participate in short and long-range planning to select and utilize appropriate technologies to meet the evolving needs of the company and it's members.

• 

  Cerner Corporation

  • Odessa, Texas, United States

  • Lead Delivery Consultant

    • Sep 2018 - Jun 2021
    • Odessa, Texas, United States

    Bridge between vendors and clients during project planning, kick-offs, implementations, and post go-live metrics and support to deliver solutions for inpatient pharmacy in a hospital setting. Coordinate with stakeholders to define and document formal workflows, testing processes, and end-user training. Assess and coordinate system upgrades; vet and collaborate on changes and enhancements; and provide ongoing system monitoring and maintenance. Propose mitigation strategies, escalate issues, and follow change management process for defects and changes. Build and execute complex test plans based on best practices workflows. Coordinate with physicians to setup, maintain, and support medication ordering and outpatient electronic prescription functionality in Cerner Millennium EHR.

• 

  Medical Center Health System

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Senior Clinical Systems Analyst

    • Dec 2007 - Sep 2018

    Coordinate between IT, vendors and clinical departments to implement, upgrade, maintain, troubleshoot, and provide after-hours technical support for clinical systems. Validate software and equipment compatibility and solution interdependencies. Schedule resources and timelines for project milestones. Perform system maintenance and work with vendors on system testing, change management and troubleshooting issues with McKesson Horizon EMR, Cerner Millennium EHR, and a wide variety of third-party systems and applications, focused on pharmacy and patient point of care.

  • Desktop Specialist

    • Nov 2002 - Nov 2007

    Establish policies and procedures, audit and perform quality control steps for building, deploying, and maintaining consistent Microsoft Windows desktop environment standards. Developed new asset management database, practices, and continual audits to ensure data accuracy and compliance for managing IT hardware lifecycle. Implement and maintain enterprise-wide anti-virus protection scheme. Process documentation and ad hoc reporting. Install, maintain, troubleshoot, and provide technical support for software applications.

  • Computer Support Team Leader

    • Nov 1997 - Nov 2002

    Managed help desk operations and end-user service calls. Coordinated enterprise-wide operating system and applications conversions. Supervised hardware lifecycle, maintenance, deployment, and asset management. Developed and implemented competency guidelines to update existing Computer Support staff skills and provide a training standard for new employees to promote a consistent skill base. Served on departmental process improvement team to assess and improve IT practices and workflows.

  • Personal Computer Specialist

    • Sep 1993 - Nov 1997

    Build, install, and maintain personal computers, network printers and associated equipment. End-user training and troubleshooting for software and hardware issues. Develop workflows, procedures, and documentation for consistent and streamlined deployment processes.

  • Systems Operator

    • Mar 1992 - Sep 1993

    IBM AS/400 midrange system management, data archival, and systems maintenance. Monitor systems and performed resource load-balancing. Installation, maintenance, and repair of data terminals and printers. Provided scheduled and on-demand queries and reports.

• 

  America Online

  • Vienna, Virginia, United States

  • Forum Leader / Information Provider

    • 1990 - 1994
    • Vienna, Virginia, United States

    Develop, maintain, and expand an online support forum with telecommuting technical staff, data resources, and online interactive meetings. Provided technical support information and materials for end-users.

• 

  Western National Bank

  • Odessa, Texas, United States

  • Systems Operator

    • 1989 - 1992
    • Odessa, Texas, United States

    IBM Systems/36 midrange system management, application operation and maintenance, technical support for personal computers and printers at three branch locations.