Experience

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  SaaSWorks

  • Senior Consultant

    • Apr 2019 - Present

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  The Woods Maine a Dove Way, LLC Property

  • Norway, Maine

  • Co-creator and Owner of The Woods Maine - A four season luxury treehouse in Norway, Maine

    • Jul 2019 - Present
    • Norway, Maine

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  HubSpot

  • United States
  • Software Development
  • 700 & Above Employee

  • Senior Renewals Manager

    • Jul 2016 - Mar 2019

    Co-created Renewal Management Team from its inception. Built out systems requirements for daily processing of contract renewals, automated customer notifications, and multi-functional cross-system integrations. Developed detailed new hire training plans along with classes and topics customized to the RM position. Also, as the Hiring Manager for Renewal Management, and previously as the Collections Manager, I have personally interviewed thousands of candidates and have recently hired over 40 individuals into roles within the multinational Renewal Team.

  • Negotiations Trainer

    • Mar 2013 - Mar 2019

    Rob Masabny is known around the hallways of HubSpot as “The Negotiator" because of his natural ability to train and coach world class negotiators. As the Contracts and Collections Manager at HubSpot, Rob oversaw the proper execution and payments for thousands of contracts, and has transferred much of this experience into his Negotiations Training. Rob has led hundreds of classes and coached thousands of HubSpotters in the art of negotiations, including but not limited to: Negotiations 101, Negotiations for Millennials and Advanced Negotiations. His success at HubSpot relies on his ability to draw on a true understanding of what it takes to successfully negotiate. For this, he’s able to draw on two decades of financial and contract work for organizations like Putnam Investments, Fidelity Investments and Verizon.

  • Senior Collections Manager

    • Apr 2013 - Jul 2016

    Expanded Collections internationally with representatives based in Ireland and collecting worldwide. Developed comprehensive career path criteria for employees based on both quantitative and qualitative measures. Researched and vetted dozens of outside Collections Agencies before deciding on one and contracting with them. Created customized Negotiations Training and delivered it to hundreds of employees. Generated a set of financial system enhancements designed to automate manual processes and allow customers to self-service their accounts. Maintained 94% save rate on delinquent payments.

  • Collections Manager

    • Jan 2011 - Apr 2013

    Created state of the art Collections and Billing system from the ground up. Perform in-depth financial and statistical analysis of client accounts and manage delinquent billing portfolio. Increased yearly projected billing revenue by 200% year over year. Reduced outstanding company Accounts Receivable by 16% while the number of customers increased by 14%. Helped integrate credit card dunning software. Manage delicate client relationships while providing excellent customer service.

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  Verizon Wireless

  • Voice and Data Sales Consultant

    • Jun 2010 - Dec 2010

    Work with Small to Medium businesses, as well as individuals, to demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. Maintain and grow existing customer base and manage churn. Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Remain current on all wireless products, services, industry and competitive trends. Ensure customer satisfaction and resolve all customer issues and concerns.

• 

  The Mortgage Group

  • Senior Loan Officer

    • Aug 2007 - Mar 2010

    Evaluate, authorize, and recommend approval of commercial and residential real estate loans. Extensive phone and internet experience working with clients and closing deals virtually. Act as salesperson, finding potential clients, individuals or businesses in need of financing and persuading clients to obtain loans from my group of lending institutions.

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  United Prestige Mortgage

  • Director of Business Development

    • Oct 2006 - 2008

    Managed, trained and motivated sales team of up to 10 loan officers. Provided ongoing technical, marketing and sales support to multi-million dollar sales force. Developed and maintained relationships with over 40 real estate companies and their agents. Integrated email and secured internet queries with mortgage software applications.

  • Senior Loan Officer

    • Mar 2004 - Sep 2006

    Worked as a liaison between individuals and lending institutions. Advised clients as far as loan products, lending parameters and product suitability. Initiated financing for over $4 million in residential and commercial mortgages.

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  Fidelity Investments

  • Senior Product Manager

    • 1997 - 2002

    Manage strategic direction and development of enhancements for institutional mutual fund product that encompasses trading, execution and clearance, investor reporting and information delivery. Worked closely with Client Management, Sales, Marketing, Legal, Training and Operations across Fidelity and the financial industry. Responsible for relationships with over 200 mutual fund companies. Lead multiple project teams tasked with customer-driven system enhancements. Interacted with clients daily to respond to issues and offer resolutions.

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  Putnam Investments

  • Treasury Analyst

    • 1993 - 1997

    Liaison between Corporate Accounting and Treasury to ensure proper accounting of Putnam’s time deposits, marketable securities, bonds, management fees and expenses.