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Rob Durham

Customer Support Manager at Cm3 - Contractor Management
Intro Book
Customer support expert with 10+ years of experience in managing relationships and providing exceptional service.
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Location
Greater Melbourne Area, AU
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Bio

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Rob Durham is a seasoned customer support professional with 10+ years of experience in managing relationships and providing exceptional service. He has held various roles in customer success, membership services, and coaching support, with a strong educational background in business and sport management. Rob has also obtained certifications in account management, customer service, key account management, and supporting mental health while working from home.

Credentials

  • Account Management: Maintaining Relationships
    LinkedIn
    Feb, 2022
    - Apr, 2026
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Feb, 2022
    - Apr, 2026
  • Key Account Management
    LinkedIn
    Feb, 2022
    - Apr, 2026
  • Supporting Your Mental Health While Working from Home
    LinkedIn
    Feb, 2022
    - Apr, 2026

Experience

  • Cm3 - Contractor Management
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support Manager
      • Feb 2023 - Present

    • Customer Success Manager
      • Oct 2022 - Feb 2023

    • Customer Success Specialist
      • May 2021 - Oct 2022

    • Digital Support Coordinator
      • Nov 2020 - May 2021

  • Cycling Australia
    • Melbourne, Australia
    • Membership Services
      • Oct 2018 - Nov 2020
      • Melbourne, Australia

  • AFL - Australian Football League
    • Docklands, Victoria, Australia
    • Coaching Support Officer
      • Jan 2018 - Oct 2018
      • Docklands, Victoria, Australia

  • Box Hill RSL
    • Box Hill, Victoria, Australia
    • Membership and Events
      • Dec 2010 - Sep 2018
      • Box Hill, Victoria, Australia

Education

  • 2017 - 2019
    Swinburne University of Technology
    Bachelor of Business, Business/Commerce, Sport Management

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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