Experience

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  Bullet Express

  • Regina, Saskatchewan, Canada

  • Administrative Assistant

    • Mar 2023 - Present
    • Regina, Saskatchewan, Canada

    ● Hired and screened 25+ drivers, conducting 50+ reference checks, demonstrating proficiency in recruitment procedures for government sector roles at Service Canada, CRA, CIC, and city jobs.● Successfully tracked and traced 200+ drivers's; routes, ensuring on-time deliveries with a 92% success rate,showcasing strong coordination and attention to detail required in government sector positions.● Managed over 500+ proof of delivery (POD) and bill of lading (BOL) documents, ensuring compliance withregulatory requirements, a critical aspect for government sectors like CRA and CIC.● Maintained a 95% customer satisfaction rate through prompt email responses, resolving driver concerns efficiently, highlighting excellent customer service skills essential for roles at Service Canada and city jobs.● Proficiently handled customs clearance for 200+ loads, ensuring smooth and compliant border crossings, a crucial skill for government sector positions dealing with international shipments.● Accurately processed payrolls for drivers, maintaining financial records for over 50 employees, demonstrating strong bookkeeping and data entry abilities, essential for roles at CRA and other government departments.

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  Lodex Transport

  • Saskatoon, Saskatchewan, Canada

  • Administrative Assistant

    • Jan 2022 - Jul 2023
    • Saskatoon, Saskatchewan, Canada

    ● Expertly searched and secured loads from multiple platforms like Link Board, Coyote, and Bison, achieving an average of 15 loads per week and ensuring smooth transportation operations.● Proven ability to handle emails and provide timely updates to stakeholders, a valuable trait for roles in government departments such as CIC and City Jobs, where effective communication is vital.● Managed and processed important documents like PODs and BOLs for over 100 shipments, ensuring compliance with regulations in government settings.● Regularly communicated with brokers, shippers, and receivers for 50+ loads, offering accurate and prompt updates, enhancing customer satisfaction in line with government service standards.● Successfully managed custom clearance for 80+ loads, navigating complex regulations and minimizing delays in cross-border transportation, leading to improved efficiency and cost savings.● Reduced rate of error by 15% entering data related to supplier information, product codes and quantities into database while directing request processing and transportation.● Followed compliance and regulation, completed EDI processes for secure dispatches, displayed a positive attitude in a fast-paced environment and used rationale to ensure smooth operations during intensive times.● Revamped the operations to improve process efficiency by 30%, through adding intermediate steps at bottlenecks across sorting processes● Led and coordinated 3 different departments (Trucking, On-Demand, Distribution), overseeing &>210 orders/shipments and achieving 97% order delivery accuracy rate, driving customer satisfaction and revenue.

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  Tim Hortons STL

  • Canada

  • Assistant Manager

    • May 2020 - Dec 2021
    • Canada

    ● Expertly demonstrated active knowledge of the menu and promotions, achieving a 23% increase in customer satisfaction and cross-selling opportunities. ● Proficiently manage inventory, optimize stock levels, and ensure product availability. Utilize data-driven insights for cost-effective inventory turnover, boosting profitability and customer satisfaction.● Developed and completed revenue inventory and payroll forecasts and reports within 0.1% of forecast totaling two million dollars annually. ● Tracked data on 4,600 guest comment cards for 2022; identified marketing trends, needs for improvement and guest satisfaction.● Directly supported in achieving the departmental guest satisfaction targets and food and beverage revenues determined by company for the restaurant organization.● Maintained accurate and efficient order taking using the POS system, ensuring smooth operations and cash handling, with over 200+ customers served. ● Successfully supervised operations for 2 months, implementing efficient scheduling and inventory control, resulting in improved productivity and timely deliveries.

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  Walmart

  • Moose Jaw, Saskatchewan, Canada

  • Customer Service Manager

    • Apr 2018 - Dec 2019
    • Moose Jaw, Saskatchewan, Canada

    ● Managed front-end inventory for all shifts and ordered supplies, handling an average of 50+ inventory items per week, to ensure continuous availability and smooth operations in government sector environments.● Administered the inventory database, updating 100+ product SKUs, specifications, and availability with 100% accuracy, maintaining precise and up-to-date records for government departments like CRA and CIC.● Prepared 20+ communication and promotional materials for weekly meetings, showcasing effective communication skills and contributing to successful marketing campaigns in the government sector.● Consistently met tight deadlines while maintaining a high quality of work, achieving 97% completion of assigned tasks on time, demonstrating strong time management abilities that align well with government job requirements.● Designed 15+ eye-catching planograms, sell sheets, and presentations on Canvas, contributing to a 10% increase in customer engagement, a valuable skill in government roles to effectively engage with the public.● Skillfully assigned task lists to 10+ associates, ensuring efficient store operations, and resolving 50+ product issues with a 45% success rate in customer satisfaction, reflecting excellent organizational and problem-solving capabilities, essential for government job roles.