Experience

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  Livpure Private Limited

  • Gurgaon, India

  • Project Assistant

    • May 2016 - Jan 2023
    • Gurgaon, India

    • Responsible for overseeing all aspects of the project from planning through to completion related to call center and service operations. •Developing comprehensive project plan that includes timelines, milestones, resources, and budget requirements. Also identifying potential risks and plan for contingencies. •Assigning specific roles and responsibilities to team members, ensuring that everyone knows what is expected of them. Also establish clear communication channels and protocols. •Responsible for monitoring project progress and ensuring that the project stays on track. Also conducting regular status meetings, tracking project metrics, and make adjustments as needed. •Identify and managing stakeholders, ensuring that they are kept informed of project progress and that their expectations are managed effectively. •Assisted the service head in managing day-to-day field operation. •Provide regular updates to senior management and other stakeholders on project status, including progress against milestones, risks, and issues. •Ensuring that the project delivers high-quality results that meet the project goals and objectives. •Ensuring that the project is properly closed out, including finalizing any deliverables, conducting post-project reviews. • Managing inbound/outbound contact center and sales center operation with a team size of 100 plus call center agents• Implement new processes and technologies to improve call center operations, reduce wait times, and increase efficiency.

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  Jabong

  • Gurgaon, India

  • Project Coordinator

    • Jan 2015 - May 2016
    • Gurgaon, India

    • Responsible for the improvement of Ecommerce portal's website, including implementing user-friendly features, optimizing the site for search engines, and ensuring that it is accessible and easy to navigate.• Responsible for enhancing the customer experience by improving the design and functionality of the website, providing better customer support, and implementing customer feedback.• Responsible for improving the payment processing system, including selecting and integrating payment gateways, ensuring secure transactions, and resolving payment-related issues.• Optimizing the shipping and logistics process, including selecting shipping partners, managing deliveries, and tracking shipments.

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  INDIABULLS TECHNOLOGY SOLUTIONS LIMITED

  • Gurgaon, India

  • Business Process Analyst

    • Dec 2006 - Dec 2014
    • Gurgaon, India

    • Responsible for analyzing and documenting the current business processes to identify areas for improvement and optimization.• Responsible for creating process maps and flowcharts to visually represent the current and future state of a process and to identify gaps and opportunities for improvement.• Worked closely with stakeholders to understand their needs and ensure that solutions align with business objectives.• Preparing and Publishing Dashboard for reporting purpose.

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  airtel

  • India

  • Management Information System Executive

    • Dec 2003 - Dec 2006
    • India

    • Responsible for managing data related to customer interactions, transactions, and other relevant information.• Responsible for tracking performance metrics to assess the center’s performance against targets and goals.• Sharing daily report with management related to billing, value added service activation, number of foot fall and other productivity reports.• Providing training and support to other staff members on the use of the CRM system and other relevant tools.