Experience

• 

  Tracker

  • South Africa
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Executive Customer Service

    • Jul 2017 - Present

  • Executive Customer Service

    • Apr 2001 - Present

    Heading up Customer Service,Acquisition's and Product support Call Centre's for Consumer and Business customers

  • National Call Centre Manager Operations

    • Nov 2010 - Present

    Managing vehicle monitoring;verifications;unauthorised movements,activations. Also responsible to verify proof of life of units installed in vehicles.

  • Various positions

    • Apr 2001 - Oct 2010

    From 2001 April I have managed the aquisitions Call Centre at Tracker in 2008 I was offered the challenge to setup the Training department at Tracker.

• 

  Indwe Risk Services

  • Call Centre Director

    • 1998 - 2001

    Managing the Insuarnce Call Centre,handling claims and customer queries, was responsible for Internal communication and some IT related projects

• 

  Nedbank

  • Nedbank Operations Manager Inbound and Outbound Call Centre

    • 1994 - 1997

    I assisted in setting up the first Call Centre in Nedbank. Thereafter I was promoted to Call Centre Operations manager handling all inbound and outbound campaigns.

• 

  Absa

  • Supervisor IT Help Desk

    • 1990 - 1994

    Bankorp Data (Later ABSA). IT Helpdesk;Statistics;System availability - high focus clients

• 

  Department of Education

  • Teacher at various Highschools

    • 1985 - 1989

    Teacher at Thabazimbi High School,Technical High School Pretoria Tuine,High School Pretoria West