Experience

• 

  TalentBurst, an Inc 5000 company

  • Englewood, Colorado

  • Sr. Program/Project Manager

    • Jan 2016 - Dec 2016
    • Englewood, Colorado

    Sr. Program\ Project Manager – Western Union Legal• Contract consultant for Western Union, managing and coordinating a governance and centralization project that is migrating work into Regional Operating Centers around the world. • Responsibilities day to day operations, including project planning, communications and roll out plan, process discovery and documentation, country-specific map and staging, resource planning, staffing proposal, applica-tions administration, reporting and desk procedures, conducted user training sessions for employees around the world • Coordinate project implementation, making detailed plans to accomplish goals and directing the integration of technical activities, coordinate training, user on-boarding/provisioning, presenting and explain proposals, reports/ findings, analyze technology resources, confer with Compliance mangers globally and Legal Project Sponsors

• 

  Sprint

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Credit Operations -Progam/ Project Manager III

    • 2009 - 2015

    Served as a Legal Support Program Manager, responsible for managing and directing the overall strategy to support new and existing productions and services that impacted Credit Operations. Managed all aspects of project management from idea to full production integration. Responsible for directing all activities in the project planning, development, implementation, monitoring and supervision of operations programs for services on pre and post production projects. Developed and implemented strategies to meet operational and financial objectives. Managed Contract Vendor Management to ensure vendor compliance in accordance with contract. Served as Program Manager III once projects were in production.

  • Bankruptcy Manager

    • Feb 2006 - Apr 2009

    Served as Bankruptcy Manager providing direction and supervision of the bankruptcy team consisting of analysts, supervisors and paralegals. Managed the day to day operations for all Bankruptcy claims processing for Sprint Nextel and its affiliates. Centralized training programs, implemented numerous process improvement initiatives to ensure compliance with established company policies and procedures, including Federal & State Law. Designed & implemented a workflow integration tool for electronic virtual paperless claims processing, which was the recommended model by the bankruptcy courts for timely electronic receipt of legal documents and electronic claims processing. (Patent Pending). Managed a best in industry bankruptcy program for Credit Operations at Sprint.

• 

  Sprint Nextel

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Office of Privacy

    • 2003 - 2006

    Managed the Office of Privacy for Nextel’s Legal department. Administered enterprise-wide privacy compliance programs and policies, respond to privacy breaches, and initiated privacy policy non- compliance investigations. Assisted in building privacy into future products and services on all sales and marketing initiatives. Ensured privacy and consumer protection compliance by enforcing policies, investigating alleged consumer protection violations. Coordinated change management through project managers and individual business units to assist with implementation to ensure compliance standards were met and enforced.

  • Corporate Compliance

    • 1998 - 2005

• 

  NEXTEL

  • Saudi Arabia
  • Telecommunications
  • 700 & Above Employee

  • Fraud Lead

    • 1998 - 2005

  • Corporate Investigator

    • 2000 - 2003

• 

  MCI

  • Fraud Analyst

    • 1996 - 1998

    Contract Fraud Control Analyst for MCI conducting fraud analysis and monitoring on corporate, small business, and consumer accounts. Provided 24x7 fraud monitoring services for MCI against T-1 line hacking, cell phone cloning, calling card theft, pay phone, international calling, high toll and fraud schemes including subscription fraud due to theft of service.