Experience

• 

  Frontline Recruitment Group - Retail WA

  • Australia

  • Recruitment Consultant

    • Apr 2024 - Present
    • Australia

• 

  MECCA Brands

  • Perth, Western Australia, Australia

  • Zone Manager (3IC)

    • Sep 2022 - Apr 2024
    • Perth, Western Australia, Australia

    • Assist with all staff planning and scheduling activities including rostering, reallocating team members to fill vacant roles along with overseeing all training in the correct customer service, safety and quality control process to ensure the achievement of all individual and store KPI objectives• Maintain through housekeeping throughout the store including performing ongoing sweeping, mopping, sanitising all surfaces using the correct P.P.E and chemicals as per MSDS guidelines • Ensure excellent customer service to identify customers’ requirements and seek opportunities to upsell products and services to ensure customer satisfaction and repeat business• Oversee all workforce planning and payroll duties including approving timesheet, data entry, training of up to 60 staff in various sales techniques and product knowledge, end of month reporting, invoicing, purchase orders and adhoc enquiries • Oversee all financial records, managing budgets, record keeping and overseeing pricing and stock control • Ensure the effective usage of various booking systems including JRNI Booking along with manually book and make amendments as required• Process all orders using Eftpos machines, cash handling and reconciliation of the tills at the end of the shift• Manage all WHS actions including incident reports, performing staff VOC’s and inductions to new areas, equipment maintenance and inspections and safety/ compliance reporting• Relay all key safety information during daily and monthly pre-start and Toolbox meetings, ensuring that all safety procedures are followed including using the correct manual handling techniques, operating as per JHA’s, SOP’s, emergency response drills, performing risk assessments and hazard identification and reporting to ensure a safe working environment that is LTI free

• 

  Bstore

  • Western Australia, Australia

  • Store Manager

    • Mar 2022 - Sep 2022
    • Western Australia, Australia

    • Oversee all supervision duties of up to 10 staff members, delegating all daily work allocations, duties and ensuring all works are being completed as per requirements and within the required timeframes• Responsible for managing rostering and timecard systems, overseeing schedules, payrollprocessing, and providing staff support to ensure efficient operations and workforce management• Ensure excellent customer services skills are implemented to ascertain customer requirements, identify opportunities for upselling suitable products and ensuring that all sales KPI’s are met • Assist with all recruitment activities including interviewing, managing the selection criteria, training staff on the correct processes, managing personnel files, site inductions and performing any disciplinary actions• Ensure thorough cleaning throughout the store including rubbish removal, unloading all weekly stock and putting away in storerooms, sanitising of all surfaces using chemicals as per MSDS guidelines and sweeping and mopping floors before, during and after service • Manage all OH&S processes including training all staff, conducting risk assessments, incident reporting, ensuring all staff are wearing the correct P.P.E using tools and knives correctly when unloading boxes and reporting all hazards • Oversee all financial records including record keeping, overseeing price changes, stock control and processing of sales transactions through cash handling and using Eftpos and POS systems• Ensure all daily operational KPI targets are being met safely, environmentally compliant efficiently and within the specified project timeframes• Maintain strict compliance with company safety policies including JHAs, SOPs, hazard identification and reporting along with promoting a safe and productive working environment

• 

  dusk Australasia

  • Australia
  • Retail
  • 300 - 400 Employee

  • Store Manager

    • Mar 2021 - Feb 2022

    • Oversee all supervision duties of up to 10 staff members, delegating all daily work allocations, duties and ensuring all works are being completed as per requirements and within the required timeframes• Responsible for managing rostering and timecard systems, overseeing schedules, payrollprocessing, and providing staff support to ensure efficient operations and workforce management• Ensure excellent customer services skills are implemented to ascertain customer requirements, identify opportunities for upselling suitable products and ensuring that all sales KPI’s are met • Assist with all recruitment activities including interviewing, managing the selection criteria, training staff on the correct processes, managing personnel files, site inductions and performing any disciplinary actions• Ensure thorough cleaning throughout the store including rubbish removal, unloading all weekly stock and putting away in storerooms, sanitising of all surfaces using chemicals as per MSDS guidelines and sweeping and mopping floors before, during and after service • Manage all OH&S processes including training all staff, conducting risk assessments, incident reporting, ensuring all staff are wearing the correct P.P.E using tools and knives correctly when unloading boxes and reporting all hazards • Oversee all financial records including record keeping, overseeing price changes, stock control and processing of sales transactions through cash handling and using Eftpos and POS systems• Ensure all daily operational KPI targets are being met safely, environmentally compliant efficiently and within the specified project timeframes• Maintain strict compliance with company safety policies including JHAs, SOPs, hazard identification and reporting along with promoting a safe and productive working environment

  • Assistant Store Manager

    • Feb 2021 - Mar 2021

• 

  Salvatore Ferragamo

  • Sydney, Australia

  • Assistant Boutique Manager

    • Sep 2019 - Jul 2020
    • Sydney, Australia

• 

  ECCO Shoes

  • Denmark
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Flagship Store Manager

    • Jul 2019 - Sep 2019

    - Improved the overall KPI’s metrics.- Beat last year results with less traffic.

  • Concept Store Manager

    • Dec 2018 - Jul 2019

    -Strong Management duties which in charge of 10 retail assistants.-Staff training, coaching and team management.-Implementation of the ECCO Retail Concept in my store.-Ensure the ECCO Best Practice Manual, Policies and Procedures and Core Values are adhered to.-Ensure ECCO Quality of Service is consistently adhered to in my store.-Marketing and Visual Merchandising.-Execute Marketing Plan as required at Store Level, including campaigns and grass roots marketing.-Prepare action plans based on the bi-annual Store plan.-Ensure OHS practices are adhered to in accordance with current legislation.-Manage sales by recognising where improvement is needed within the team.-Brand Ambassador.-Train staff in sales techniques.-Set up competitions and incentives.-Handle complaints and returns.-High Success Criteria and KPI's -Total sales vs. budget (store and individual)-Hit-rate conversion vs. budget, UPT vs. Budget and AOV vs.Budget-Amazing Mystery Shopping results.-Achieving stocktake within Store variance provided.

• 

  French Connection

  • Sydney, Australia

  • Assistant Cluster Manager

    • Nov 2017 - Dec 2018
    • Sydney, Australia

    -Strong Management/managed 3 stores of 20 staffs, VM duties and staff training.-Delivering and maintaining our exceptional customer service standard.-Implementing and maintaining our high VM standards.-Achieved all sales, wages and shrinkage budgets.-Preparation of rosters costed to achieve store budgets.-All aspects of staff management including leading, motivating, training and developing of team members.-Management of the store stocktake process.-General stock management duties including unpacking, processing, moving and refilling.-The ability to balance customer care, team management and administrative duties.-Maintain a harmonious working environment within my teams and surrounding brands.-Supporting the Cluster Manager and the Area Manager to ensure stores and company objectives are achieved, in line with financial and operational targets.

• 

  Mr Simple - Sidelife

  • Sydney, Australia

  • Store Manager

    • May 2017 - Nov 2017
    • Sydney, Australia

    -Strong Management , VM duties and staff training.-Knowing how to motivate my crew and creating a positive team environment.-Strong determination to achieve outstanding results and difficult tasks.-Supervising the store and excellent at driving KPI's.-Making rosters, banking, cash handling and POS operating.-Fully supporting HQ and another stores.-Excellent BOH, Stock Management and stocktake.-Outstanding customer service skills.-Has prior experience in womenswear, menswear, footwear and accessaries.

• 

  TOPSHOP TOPMAN

  • Sydney, Australia

  • Team Leader

    • Oct 2016 - Apr 2017
    • Sydney, Australia

    -Management duties which in charge of 7 retail assistants and staff training. -Supervising the store and excellent at driving KPI's.-Setting up weekly deployment for the team.-Excellent BOH and Stock Management duties.-High maintain TOPSHOP TOPMAN VM standard.-Strong Determination to achieve targets and difficult tasks.-Excellent styling customers and providing exceptional customer service.-Money Mapping and Linear.-The ability to analyse and organise stock to maximise sales on the shop floor.-The ability to multi-task and balance customer care with other duties required.-Operate the POS.-Ability to work independently as well as part of a team.

• 

  French Connection

  • Brisbane, Australia

  • Sales Assistant

    • Jun 2016 - Sep 2016
    • Brisbane, Australia

• 

  Surf Dive 'n Ski

  • Darwin, Australia

  • Sales Assistant

    • Dec 2015 - May 2016
    • Darwin, Australia

• 

  UNIQLO Australia

  • Sydney, Australia

  • Sales Assistant

    • May 2015 - Nov 2015
    • Sydney, Australia