Experience

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  Hilton Salwa Beach Resort & Villas

  • Qatar
  • Hospitality
  • 700 & Above Employee

  • Human Resources Manager

    • Jan 2024 - Present

  • Assistant Manager Human Resources

    • Sep 2022 - Present

  • Human Resources Executive

    • Jun 2020 - Present

• 

  Hilton Salwa Beach Resort & Villas

  • Qatar

  • Human Resources Coordinator - Pre Opening

    • Dec 2019 - Apr 2020
    • Qatar

• 

  Radisson Blu Hotel & Resort Abu Dhabi

  • Abu Dhabi, United Arab Emirates

  • HR Executive

    • Jan 2019 - Dec 2019
    • Abu Dhabi, United Arab Emirates

• 

  Hilton

  • Human Resources Executive

    • Dec 2017 - Dec 2018

    * Lead the leaver's process, separations and clearance* Coordinate the merit review, promotions, procedures and appointment letters* Conduct the leavers exit interviews and submit the interviews analysis report every 2 months for Human Resources Director & General Manager review* Assist with other Human Resources functions and tasks as required

  • Human Resources Coordinator

    • Sep 2015 - Dec 2017

    • Manage, monitor, update all stages of recruitment particularly on Candidate Manager including personnel requisition, advertising, replies, report etc.• Assist in the recruitment and selection by conducting interviews to job applicants. • Organize and run exit interviews with all permanent employees who leave the hotel to help managers to understand potential areas of improvement• To deal with any complaints as they occur, ensuring it is resolved expeditiously and that the relevant department/head of department is advised and informed of the situation.• Assist in the preparation of periodic reports such as HR Report, Manning, Turnover, Recruitment, Training hours etc.• . To ensure the well-being of all team members • Ensure efficient cooperation between all departments for other related administrative duties and responsibilities. • Handle the administrative tasks in the absence of the Human Resources Clerk /Administrator.• Ensure familiarity on the hotel and HR policies and procedures, HR Manual, Esprit Audit, Team Members Opinion Survey (TMS) etc.• Comply with Hotel standards in relation to personal hygiene.• Responding to all team members’ queries efficiently• Offer coaching and guidance when appropriate• To ensure compliance with all company policies and procedures by all team members• To ensure the well-being of all team members • Support the HR Department & HR Team in the absence of Director of Human Resources.

  • Human Resources Administrator

    • Oct 2013 - Aug 2015

  • Guest Relations Officer

    • Dec 2012 - Sep 2013

    • Greets customers as they walk in the door and checks them into their rooms.• For VIP guests, I take extra time to show them to their room and provide them with any needed amenities. • Responsible for the satisfaction of the guests throughout their stay. • Listen to customers, hear any complaints and efficiently resolve the complaints.• Ensure the guests not only have a favorable stay at the hotel, but also provide the guests with information on the city and various activities. • Make dinner reservations, provide hotel guests with tickets to shows or sporting events, recommend activities and assist with travel arrangements and tours. • Furnishes hotel clients with above-and-beyond service to guarantee their incident will deserve to be remembered.• Assures that visitors are pleased from the instant they tread into the hotel till they leave.• Extends to offer better customer service subsequent to the guests departure.• Corresponds to email from client and report to Senior Manager.

  • Receptionist (Front Desk Agent) / Executive Lounge Receptionist

    • Jul 2008 - Dec 2012

    • Attending phone calls, take messages and forward the calls to the right person• Receiving person entering the establishment, building good rapport, determine nature & purpose of visit and direct or escort them to specific destinations• Dealing with all guest request and complaints, maintaining the highest level of service according to the companies standards• Transmitting information / documents to the clients, using computer, mail or facsimile machine• Providing information about establishment, such as location of departments or offices employees within the organization or services provided • Writing correspondence and answering mails to clients/guest• Encoding pertinent papers such as minutes of the meeting and guest details• Confirming flights, reserving hotels and restaurants and arranging drop off and pick up for guest

• 

  SANTA CLARA PARISH SCHOOL

  • Subject Area Coordinator

    • Jun 2004 - Mar 2008

    • Supervising the area members on how they conduct their classes• Encoding important papers such as Test Questions, Quarterly grades , Department Plan and Area Report• Collecting data, analyze results and report findings• Submitting quarterly report regarding the progress of the area• Checking pertinent papers such as lesson plans, test questions, item analysis and etc• Meet regularly with supervisors to report progress and plan to next steps• Planning and executing variety of activities for the area