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Bio

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Riley Battaglia is a seasoned professional with expertise in leadership, public speaking, and team management. She has experience in various industries, including education, technology, and non-profit, with a focus on project management, customer service, and technical support. Battaglia holds a Bachelor of Arts degree in International Studies/Geography & Environmental Planning from Towson University and has obtained certifications in Google IT Support Professional Certificate, Google SEO Fundamentals, Teaching Character and Creating Positive Classrooms, and Apple Certified Support Professional (ACSP) 10.15.

Credentials

  • Google IT Support Professional Certificate
    Google
    Oct, 2023
    - May, 2026
  • Google SEO Fundamentals
    Coursera
    Aug, 2023
    - May, 2026
  • Teaching Character and Creating Positive Classrooms
    Coursera
    Aug, 2023
    - May, 2026
  • Apple Certified Support Professional (ACSP) 10.15
    Apple
    Mar, 2021
    - May, 2026

Experience

  • Baltimore City Public Schools
    • Baltimore, Maryland, United States
    • Video Production Specialist
      • Nov 2023 - Present
      • Baltimore, Maryland, United States

    • Digital Media/IT Support Specialist
      • Jul 2020 - Jun 2023

      • Collaborate with technical and marketing teams to facilitate media and technical support for users in multiple countries.• Collect and curate content from students in various environments.• Create video, photo, and social media content that exemplifies theschool's mission, values, and student experiences.• Mentor and educate students in Adobe Suite to equip them with technicalskills to complete class and personal projects.• Build and execute social media strategy through Instagram, YouTube,Flickr, and Facebook.• Coordinate the school’s Service Learning program and mentor students through the process.• Lead student groups in outdoor teambuilding experiences (ie. Treks, hikes, field trips, etc.)• Serve as an advisor to students for social/emotional wellness, life skills, and academics.• Collaborate with staff to develop a student-centered project-based learning curriculum that also incorporates local experiences in the countries where we are based.• Facilitate and mentor various student clubs and extracurricular activities.

  • Baltimore County
    • Towson, Maryland
    • NOC Tier 1 Service Desk Analyst
      • Jan 2019 - Jun 2020
      • Towson, Maryland

      • Provided remote technical and troubleshooting support for end users and data systems.• Monitored and maintained applications for government systems.• Escalated priority issues and coordinated field maintenance.• Implemented processes to ensure data was securely accessed.• Oversaw deployment of Windows desktop environment and othercomputer hardware.

  • Bird
    • Baltimore, MD
    • Fleet Coordinator
      • Oct 2018 - Dec 2018
      • Baltimore, MD

      • Led the launch and management of an affordable transportation program, overseeing all aspects of operations for Bird scooters in Baltimore.• Effectively coordinated all shipments, ensuring the timely delivery and deployment of Bird scooters within the market.• Collaborated closely with mechanics to assess and repair damaged products, improving the overall health and performance of Bird scooters.• Implemented strategic inventory management practices, successfully managing all parts inventory to minimize downtime and improve scooter availability.• Worked remotely with Bird's headquarters in Los Angeles, actively contributing to the development of improved processes for distributing and repairing Bird scooters in the market.

  • Citizens Leadership Academy
    • Cleveland/Akron, Ohio Area
    • 7th Grade Science Teacher
      • Jul 2017 - Jul 2018
      • Cleveland/Akron, Ohio Area

      • Planned and developed a science curriculum complete with lessons, field experiences, and labs for students.• Served as a math tutor for after-school programs.• Facilitated community service and outreach projects.• Supervised students during field experiences and overnight trips.

  • Peace Corps
    • Ben Smim, Morocco
    • Youth Development Volunteer
      • Sep 2016 - Dec 2016
      • Ben Smim, Morocco

      Work with local youth to assess needs of the community and build skills and sustainable programs, while also promoting a better understanding of Americans on the part of Moroccans and a better understanding of Moroccans on the part of Americans.

    • Prepared Foods
      • Sep 2013 - Aug 2016

      Customer service, inventory, load and stock, catering, and videography.

  • Towson University
    • Towson, Maryland
    • Undergraduate Research Assistant
      • Sep 2015 - Jun 2016
      • Towson, Maryland

      Conducted fieldwork and compiled a report on the economic development of Shepherdstown, West Virginia to be submitted to the National Park Service

Education

  • 2013 - 2016
    Towson University
    Bachelor of Arts (B.A.), International Studies/Geography & Environmental Planning
  • 2009 - 2013
    C. Milton Wright High School

Suggested Services

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Industry Focus. “Education Management”

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