Experience

• 

  The Boca Raton

  • Boca Raton, Florida, United States

  • Concierge

    • Dec 2019 - Dec 2023
    • Boca Raton, Florida, United States

    As the first point of contact at The Boca Raton Racquet Club, I assisted members and guests with their tennis requests while providing exceptional 5-star service in a professional manner. Responsible for the overall booking and managing of tennis pro shop as needed. My specific duties included but were not limited to: Oversaw operations of a $1.7M tennis facility with scheduling and managing court reservations for 16 tennis and 6 pickleball courts using the JAM online court booking software.Handled all registrations for TBR Club Members and Resort Guests, regarding lessons, clinics, Jr. programming, and monthly special events. Provided incoming phone support in a professional and timely manner with relevant and accurate information relating to the Racquet Club programming and activities. Created and managed the annual Special Events Calendar for The Boca Raton Racquet Club.Meet with the Recreation Admin Assistant monthly to create BEO menu options for all Racquet Club special events.Assisted Tennis Manager as needed with organizing all special events.Updated monthly information for the Racquet Club Fact Sheet, Clinic Schedule, and Special Event boards.Collected and recorded appropriate court and lesson fees, along with merchandise sales (through the Jonas POS system).Talked and met with new and prospective members who are interested in joining The Boca Raton regarding the entire Racquet Club facility.Certified Department Trainer for The Boca Raton as of October 2021. Responsible for on-boarding new tennis associates.Worked closely with Captains from all men's and ladies' tennis teams to ensure they have their court needs for all home match days. In addition to membership and guest support, I worked closely with our Director of Tennis, Tennis Manager, Merchandise Manager, all tennis professionals, and any member of the Boca Raton Leadership team to perform any additional duties that are requested.

• 

  Fabulously50 Magazine

  • Boca Raton, FL

  • President

    • 2014 - Dec 2022
    • Boca Raton, FL

    Fabulously 50 was a luxury lifestyle magazine designed exclusively for the most affluent men and women 50 years of age and older. Fabulously50 was created to inspire and capture the interests of the most sophisticated readers providing intelligent and informative articles focusing on beauty, fashion, health, fine dining, lifestyle, travel, trends, and nostalgia. All articles were intensely researched and written specifically for the savviest of readers. Fabulously50 was distributed and circulated throughout all of South Florida with a controlled circulation that reached the most influential residents.Fabulously50 expanded its readership to the 3.8+ million baby boomers living in South Florida. Fabulously50 magazine was created in both print as well as online that was specifically designed and targeted to the luxury lifestyle in South Florida and the local 50+ community.Job responsibilities included oversight of the entire company from concept to completion. Worked closely with the editorial team to develop relevant content issue to issue that was targeted to the 50+ demographic. Worked closely with Creative and Art Directors respectively to maintain the look and layout issue to issue. Worked hand in hand with VP of Sales and Marketing and the sales team to ensure the look of the marketing collateral and sales mixture remained cohesive with the Fabulously50+ brand.

• 

  City of Boca Raton

  • Boca Raton, FL

  • Tennis Aide

    • Apr 2019 - Jan 2020
    • Boca Raton, FL

    As one of the first points of contact at the Boca Raton Tennis Center, my responsibilities included a variety of positions. Working closely with the membership of the club is one of them. Duties included:Processing membership permits, booking court reservations, collecting fees for lessons with pros, participation in clinics (through Rec-Trac program), merchandise sales, promoting new classes and programs and upholding all rules set by the City of Boca in regards to tennis. Handle all cash and credit card transactions along with preparing daily deposits.BRTC has 5 Woman’s Tennis Teams that are part of the SPBCWTA and I worked very closely with all captains and team members ensuring they have court needs on practice and match days, in addition to making sure the facility has all of the team members registered properly per our requirements.BRTC has (6) USTA Teaching Professionals that I worked closely with to book lessons on their behalf of the new or current membership.In addition to membership support, I also assisted the facility supervisor in maintaining the daily court sheets from the clubs membership and special events. I was also the receptionist speaking with Boca Raton residents on the benefits of BRTC discussing new clinics and tennis-related questions. I also performed any additional duties that are requested by our Tennis Center Supervisor.

• 

  Perfect Wedding Guide

  • Boca Raton, Florida

  • Owner

    • Jan 1999 - Dec 2017
    • Boca Raton, Florida

    Relocated to South Florida to start publishing company, Perfect Wedding Guide of Ft. Lauderdale, Inc. Day to day responsibilities cover everything there is to running a business: Hire, train and manage a 2-4 person sales team Sell advertising and trade show booths using strong negotiating techniques Produce bridal events Publish wedding publication Develop Marketing campaigns to two demographics: brides and service professionals Create ads for clients and company marketing efforts Billing and Bookkeeping Exceptional multi-tasker and very organized

• 

  Walt Disney World

  • Lake Buena Vista, Florida

  • Marketing, Sports Sales, Special Events

    • 1980 - 2000
    • Lake Buena Vista, Florida

    Theme Park Operations, Guest Relations, Sales, Marketing and Disney's Wide World of SportsHighlighted below is a brief summary of my 20 years of company work experience:1980-1983 - Theme Park Operations at Walt Disney World/MK EastPosition held: Attractions Lead1983-1888 - Guest Relations at EPCOT CenterPosition held: VIP Tour Guide/Attractions LeadAdditional Opportunities: Due to my high profile viability in Guest Relations, I was frequently recruited to assist with new theme park openings (Disney-MGM Studios/Pleasure Island) and media events.1988 -1998 - Walt Disney World Sales & MarketingPositions held: Began career in the advertising department supporting two sales managers.Promoted to sales coordinator supporting the Marketing Manager for the Pleasure Island opening team. I transferred to Sales Division as a sales coordinator for the initial discussions on Disney's Wide World of Sports complex and assisted with development for sales and marketing on that project. Became a Walt Disney World liaison between the company and the World Cup 94 Host Committee. Worked with community leaders and Walt Disney World executives in various capacities regarding the event prior, during and through the games in 1994 which allowed me to hold the position of the Special Events Manager for the Orlando Host Committee.1994 - 2000: Sales Manager/Disney's Wide World of SportsPosition Held: Sports Sales ManagerUpon the conclusion of the World Cup, I returned to Walt Disney World and was promoted to Sports Sales Manager developing theme park ticket opportunities for amateur sports groups participating in events at the Sports Complex. In addition, I managed the Atlanta Braves Spring Training initiative responsible for all group sales tickets, season tickets, and corporate hospitality events. Held that position prior to leaving the company in April 2000.