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Rick Walker is a seasoned project management professional with 20+ years of experience in IT and telecommunications. He has expertise in project planning, requirements analysis, and customer relations management. Walker has worked with top companies such as General Dynamics Information Technology, Booz Allen Hamilton, and Lucent Technologies. He holds a Bachelor of Science degree in Electrical Engineering from Howard University.

Experience

    • Senior Manager Project/Task
      • Aug 2014 - Present

    • IT/Telecommunications Project Manager
      • May 2003 - Aug 2014

      • Manage multiple subcontractors with the delivery of various DoD WITS 3 telecommunications services and products, e.g. PBX installations, T1-OC192, technology conversions, etc.• Serve as the lead project manager for Defense Switch Network (DSN) troubleshooting and the point of contact for routine maintenance and network upgrade activities• Assist DoD agencies with developing telecommunications migration strategies and providing support with the implementation of DoD technologies and services• Manage a database of Remedy tickets and provide customer resolution on a range of technical and billing issues to DoD customers in the National Capital Region (NCR)• Lead project manager for the delivery of emergency and life-safety telecommunications, under the federally mandated Base Realignment and Closure (BRAC), which provided COOP communications for approximately 6000 end-user at the Mark Center• Lead project manager for overseeing the successful deployment of primary telecommunications infrastructure used for standing up the premier Walter Reed Army Medical Center (WRAMC) health benefits call center for National Capital Region (NCR) military personnel and their families• Led a team of construction and telecom vendors on the installation of analog, ISDN, and PRI equipment and services in a newly renovated building on the Washington Navy Yard, providing primary phone communications to over a 1000 tenants within the project scope and time• Developed comprehensive project charters, statements of work (SOW) and requirements documents for various DoD agencies• Supported the Department of Treasury with its Treasury Communications Enterprise (TCE) program to procure a managed service, wide area network• Facilitated focus groups of senior Treasury leadership to support the development and analysis of technical requirements

  • Self-Employed
    • Washington D.C. Metro Area
    • Computer Consultant
      • Jan 2002 - Jan 2003
      • Washington D.C. Metro Area

      • Recipient of several cash awards for providing exceptional client delivery to an Army client• Provided regular software and computer training to clients in Windows operating environment• Performed routine software and hardware updates and upgrades• Performed onsite and remote software troubleshooting as value added service to clients• Performed routine maintenance and cleaning of hardware and peripheral devices• Taught novice computer users simple and effective techniques with using Windows operating systems and MS Office suite

    • Senior Program Manager
      • Nov 2000 - Jan 2002
      • Reston, VA

      • Coordinated nightly fiber cutover activities dark fiber into a carrier’s network• Created and presented bi-weekly executive reports• Managed a team of network engineers on the deployment of IP-based DWDM fiber optic network • Defined budgetary and technical resource assignments for fiber optic program• Supervised program financials, deliverables, resource allocation, timeline execution, customer program team• Planned IP router installations, transitions and cutovers of existing and new networks• Negotiated contractual work with various telecommunication vendors and carriers• Supervised and managed delivery of enhanced IP services to multi-million dollar customers (revenue recognition of $5-10 million monthly)• Received Presidential recognition for outstanding performance

  • Lucent Technologies
    • Naperville, IL
    • Technical Project Manager
      • Aug 1996 - Nov 2000
      • Naperville, IL

      • Coordinated nightly fiber cutover activities dark fiber into a carrier’s network• Created and presented bi-weekly executive reports• Managed a team of network engineers on the deployment of IP-based DWDM fiber optic network • Defined budgetary and technical resource assignments for fiber optic program• Supervised program financials, deliverables, resource allocation, timeline execution, customer program team• Planned IP router installations, transitions and cutovers of existing and new networks• Negotiated contractual work with various telecommunication vendors and carriers• Supervised and managed delivery of enhanced IP services to multi-million dollar customers (revenue recognition of $5-10 million monthly)• Received Presidential recognition for outstanding performance

    • Project Engineer
      • Jun 1993 - Jul 1996
      • Reston, VA

      • Managed a team network installers on the installations of multiplex equipment into MCI’s northeast regional network for Frame Relay, SMDS, and SONET services • Created engineering designs of multiplex equipment and cabling configurations for installation by installers into the network• Provided technical guidance and support to field installation teams• Analyzed and resolved engineering and installation issues and reported issues and resolutions to MCI management

Education

  • 1988 - 1993
    Howard University
    Bachelor of Science, Electrical Engineering

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Industry Focus. “Telecommunications.”

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