Experience

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  Grapevine MSP Technology Services

  • Bakersfield, California, United States

  • Projects Technician

    • Jun 2023 - Present
    • Bakersfield, California, United States

    ● Help transition LANPro Systems assets, technologies, documentation and knowledge base to Grapevine staff.● Provide phone, email, and ticket system remote support to clientele within multiple industries.● Provide expertise and support for numerous software and hardware implementation/upgrade projects.● Implementation of new server projects and telephony projects.

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  LANPRO Systems, Inc.

  • United States
  • Computer Networking
  • 1 - 100 Employee

  • Director of Technical Services

    • Apr 2023 - Jun 2023

    *LANPro Systems, Inc. was acquired by Grapevine MSP in June 2023● Help recruit, train and supervise IT department staff of 10 to 15 people.● Help to maintain knowledge of advances in information technology systems and applications.● Drafted documentation on tutorials and FAQs to eliminate unnecessary service calls and avoidable technician errors.● Analyzed technician's tickets and established priorities for daily operations.● Analyzed workflows and procedures to recommend operational support tools and technologies.● Collaborate with vendors and teams to solve technical customer problems across product suites and recurrent faults.● Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.● Served as network administrator by creating accounts and managing permissions for users.● Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.● Updated software versions with patches and new installations to close security loopholes and protect users.● Configured computers to network drivers and connected to printers and other peripheral equipment, such as firewalls and switches.● Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.● Provide phone, email, and ticket system remote support to clientele within multiple industries.● Patch and troubleshoot Windows Desktop operating systems, along with application support.● Patch and troubleshoot Windows Server operating system and associated services.● Help manage user accounts, workstation and server systems for over 160 sites, totaling around 1000 endpoints.● Provide application support to clientele, including healthcare and education clients.● Network remote support, through Unifi, LogMeIn, Teamviewer and Splashtop.

  • L3 Help Desk Technician

    • Sep 2021 - Apr 2023

  • L2 Help Desk Technician

    • Feb 2020 - Sep 2021

  • L1 Help Desk Technician

    • Jul 2019 - Feb 2020

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  Lithium Networks, LLC

  • Technical Support Engineer

    • Apr 2018 - Jun 2019

    ● Provide phone, email, and ticket system remote support to clientele within multiple industries.● Patch and troubleshoot Windows Desktop operating systems, along with application support.● Patch and troubleshoot Windows Server operating system and associated services.● Network remote support through Cisco Meraki interface and ConnectWise.

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  TechShop, Inc.

  • San Francisco Bay Area

  • IT Infrastructure Manager

    • Aug 2011 - May 2017
    • San Francisco Bay Area

    • Helped company grow from 3 stores to 12 stores (3 international locations) in 5 years• Worked with internal staff to deliver a mobile fabrication solution to the Navy, consisting of laptops and CNC equipment• Built relationships with vendors to design phone systems, and internet/phone services for all domestic locations• Worked with architects, designers, and construction crew for design and implementation of network infrastructure for new stores• Interfaced directly with software development staff to provide and prove functionality of custom built CRM, website, and home-grown security access solutions• Coordinated with accounting team to create and manage an IT budget of $250,000+ per store• Designed, benchmarked, analyzed, and made recommendations for the improvement and growth of the IT infrastructure and IT systems for corporate and TechShop stores• Managed the design, deployment, monitoring, maintenance, development, backup, upgrade, and overall support of all IT systems, including servers, network devices, PCs, operating systems, hardware, software, and peripherals – ensuring reliability, redundancy, and security• Developed and implemented company-wide IT Policies and Procedures, including architecture, security, backup, standards for provision and use, purchasing, and service• Negotiated and administered vendor, outsource, and consultant contracts and service agreements. Develop requests for proposals, and requests for quotes, and requirements• Led the asset management of IT hardware, software, and equipment• Assisted the Senior Director of IT in the strategic direction of the IT Department, including purchasing, budgeting; developing business case justifications and cost/benefit analyses for IT spending and initiatives; research on potential technology solutions; including supervision and scheduling of IT personnel

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  Provision Ministry Group

  • Irvine, California

  • Sr. Systems Engineer

    • Apr 2001 - Aug 2011
    • Irvine, California

    • Designed IT infrastructure (wired and wireless), electrical, network, and audio visual • Assisted in building infrastructure including furniture layout, HVAC, lighting, and space design• Researched, established, and managed a nationwide network infrastructure connecting and supporting seven branch offices• Managed all vendor and consultant relationships for daily support and on construction projects• Managed the process of establishing the annual capital budget of $500,000 to $1 million by interfacing with all departments heads within the company• Managed the annual expense projections using variance reports and cash management in support of the accounting department• Researched, purchased, and implemented a companywide state of the art phone system• Collaborated with small team to design and implement enhancements for online investment system which resulted in a revenue increase• Managed a team and served as operating system expert, providing technical support for entire organization• Established account processes to streamline budget reconciliation and managed expense reporting and purchasing for the IT department• Managed the maintenance and development process of bug fixes and patch sets for existing applications• Responsible for the management, maintenance, and security of the entire company’s data network using various hardware and software• Provided guidance and training to junior members of IT team regarding network security and troubleshooting• Provided leadership for networked implementations, migrations, system integrations, and customizations, through growth from a five servers to a distributed network with over 60 Microsoft servers, including virtual servers• Personal experience at designing specifications, procuring, installing, managing, and upgrading multiple infrastructure and application technologies

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  XeroxIrvine

  • Irvine, CA

  • Distribution Coordinator/Project Manager

    • Mar 1999 - Apr 2001
    • Irvine, CA

    • Supervised up to 10 employees• Managed national training materials, database administration and maintenance, customer relations, assistant systems administrator• Installed networked PC systems and software for shipping applications• Quality assurance and improvement trainer, systems automation analyst• Non-supervised operation, supply ordering and tracking, billing, and maintenance of machines• Operator and analyst of networked high volume copiers using a Fiery interface, NT Workstation