Experience

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  Forbes Travel Guide

  • United States
  • Hospitality
  • 100 - 200 Employee

  • Vice President, Learning and Development

    • Jan 2018 - Nov 2018

  • Executive Trainer

    • 2013 - Jan 2018

    ★ Advanced rapidly from an initial role as hospitality field evaluator to a position of expanded scope and responsibility as Executive Trainer.★ Established a series of highly effective Learning & Development programs focused on culture, training, and consulting services for luxury destinations.★ Tailors training focus and curricula to the needs of each organization, based on weaknesses identified by mystery shopper audits, field observation, and performance metrics; coordinates and leads classroom-based instruction.★ Contributes to revenue growth through business development opportunities; provides guidance and direction on new programs and enhancements.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT FORBES TRAVEL GUIDEForbes Travel Guide is the global authority on luxury travel. Our anonymous professional inspectors travel the world to assess hotels, restaurants and spas against up to 800 objective standards. While we inspect both service and facility, our Star Rating system emphasizes quality of service because your experience at a hotel, restaurant or spa goes beyond looks — how it makes you feel is what you will remember most.

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  The Grand Del Mar Resort

  • Greater San Diego Area

  • Director of Learning & Organizational Development

    • 2008 - 2013
    • Greater San Diego Area

    ★ Led vision, strategy, and execution for all facets of Learning and Organizational development for a high-end luxury hotel on 400 acres.★ Worked collaboratively with 8 top-level directors to coordinate and lead training for over 400 managers, supervisors, and line staff; created 500 out of 1,400 documented standards and best practices across all departments.★ Successfully secured elite-level ratings from the Forbes Travel Guide and AAA.★ Achieved and sustained a 17% turnover rate, reflecting superior rate for the industry.★ Directed projects to secure better equipment, new recruiting, change management, training reform, process improvement, and enhanced performance management.★ Pioneered the launch of The Grand Del Mar Vision, Canon, and Wallet Card programs.★ Achieved accolades that included 15 Stars from Forbes Travel Guide, 10 Diamonds from AAA, and a listing in the Top Luxury Hotels in the United States by TripAdvisor.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT THE GRAND DEL MARFairmont Grand Del Mar welcomes guests to a warm Mediterranean estate, replete with signature charm and Southern California style. Unrivaled Five Diamond service delivers every indulgence, including a championship Tom Fazio golf course, Five-Star spa and exquisite dining.Set amidst Los Peñasquitos Canyon Preserve, this 249-room luxury San Diego resort captures the elegance and comfort of an old-world Mediterranean estate with an enviable Southern California locale.

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  The Island Hotel

  • Newport Beach, CA

  • Manager of Learning and Development

    • 2007 - 2008
    • Newport Beach, CA

    ★ Maintained accountability for the success of operations at a AAA Five-Diamond luxury property, through oversight of all facets of training.★ Collaborated with the Director of Human Resources to design and execute training initiatives designed to address areas requiring reinforcement.★ Coordinated the efforts of department trainers to ensure focus on service issues.★ Launched the “Diamonds Begin With Me” campaign to promote exceptional guest service with impeccable attention to detail.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT THE ISLAND HOTELSituated in the heart of Newport Beach in sun-kissed Southern California, Island Hotel Newport Beach is the center of coastal luxury. A hotel offering breathtaking city and harbor views, Island Hotel features 292 guestrooms and suites, more than 23,000 square feet of event space, the largest ballroom in Newport Beach, a spa, fitness center and resort-style pool.

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  Ameriquest Capital Corporation

  • Orange, CA

  • Senior Performance Technologist

    • 2005 - 2006
    • Orange, CA

    ★ Led an assessment of employee morale and managerial productivity across the organization.★ Worked with executive stakeholders to develop targeted interventions to address and resolve deficiencies and establish lasting culture change.★ Directed the structuring of a new centralized business model; aligned initiatives across all departments.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT AMERIQUEST CAPITALAmeriquest Capital Group is a private equity firm specializing in buy-and-build control transactions of middle market companies. It also participates in new platform and add-on acquisition transactions.

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  Disneyland Resort

  • Anaheim, CA

  • Cross-Functional Stage Manager; Guest Research and Disney University

    • 1995 - 2005
    • Anaheim, CA

    ★ Recognized for building an understanding of the art and science behind effective research methodologies.★ Prioritized training requirements throughout the organization.★ Served as the architect of training tools, operating guidelines, training manuals, and 17 initiatives spanning 25 theme parks designed to galvanize teams and boost productivity.★ Recognized with the Disneyland Spirit Award for exceptional performance.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DISNEYLAND RESORTLocated in Anaheim, California, the Disneyland® Resort is home to Walt Disney's original theme park - Disneyland®. Guests of all ages come from around the globe to walk down Main Street U.S.A., ride Space Mountain™ or experience Disney California Adventure® Park. This is the ideal place to launch, build or continue the career of your dreams.