Bio
Credentials
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Avaya Aura® Call Center Elite Design Certified
AvayaSep, 2021- Apr, 2026 -
Avaya Professional Design Specialist - Contact Center
AvayaDec, 2011- Apr, 2026
Experience
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VOX Network Solutions
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Boise, Idaho Area
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Director Solutions Architecture and Design
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Sep 2014 - Feb 2022
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Boise, Idaho Area
Building a team of Solutions Architects and Design Engineers responsible for pre-sales technical and design verification of highly complex voice, data, and video networks. Role includes presentation and design specification collection used to apply the appropriate manufacturer's products which allow customers to meet their business goals and objectives.
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United States
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Telecommunications
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700 & Above Employee
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Manager - Solutions Architects - Western Region
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Jan 2014 - Oct 2014
Management of a team of Solutions Architects responsible for pre-sale technical presentation and design of highly complex voice, data, and video networks. The team focuses on Enterprise customers with high-end Contact Center application requirements.
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Solutions Architect
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Jul 2012 - Oct 2014
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Cerium Networks
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Pacific Northwest
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Senior Solutions Architect and Design Desk Manager
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Apr 2009 - Jul 2012
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Pacific Northwest
• Technical positioning of voice, data, and video applications to solve business challenges for large enterprise, government, and educational organizations.• Presentation of technical concepts to technical and/or management audiences.• Excellent verbal and written communication skills.• Manages a team of highly technical Design Specialists maximizing accuracy and productivity.
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Systems Engineer
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Sep 1998 - Mar 2009
• Supporting a mix of Named and Territory accounts in a large geographical area of accountability. • Responsible for pre-sales technical design of systems sold by Avaya direct as well as through, and with, Avaya’s Business Partner channel.• Knowledge sharing of technologies and Avaya offers with customers, the direct team, and Business Partners via seminars, presentations, and demonstrations.• Coordinating and implementing of beta tests promoting new Avaya offers.
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Branch Manager
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Apr 1991 - Sep 1998
• Opened and ran a successful branch of this company that represented manufacturers of voice, data, and video products.• Developed trusted relationships with large, and small, companies leveraging new technologies and products to augment their business processes.• Demonstrated, sold, and supported highly technical products including Network General Sniffers, Fluke LAN Meters, Token Ring and Ethernet layer 2 and 3 devices, document imaging, and VoFR products.
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Regional Sales Manger
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Apr 1983 - Oct 1990
• Telemarketed multiplexing products for the asynchronous mini computer market. Telemarketing of this sort of technologies was very innovative at the time!• Managed a team of inside Sales Engineers supporting North American customers.• As a Marketing Manger, created and implemented sales promotions, incentive programs, and organized sales events.• Supported a network of Manufacturing Representative firms for the western half of the country as a Regional Sales Manager.
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Education
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1980 - 1983UC Santa Barbara
BA, Computer Science, Mathematics, Geography -
Newbury Park H S
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Industry Focus. “Telecommunications”
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