Experience

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  Oracle

  • Director, Executive Escalations for Oracle's CEO Offices and Chief Customer Officer

    • Jul 2018 - Present

  • Former Director Escalation Management

    • Jan 2005 - Jan 2021

    Managed the Executive Escalations for the CEO Offices of Larry Ellison and Safra Catz.

  • Senior Manager, Executive Escalations & Systemic Issues Management

    • Sep 2015 - Jul 2018

    Lead the Executive Escalations for the CEO Offices and Oracle's Chief Customer Officer.

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  Oracle

  • Poway

  • Senior Manager - Metrics, Performance and Improvements

    • May 2011 - Sep 2014
    • Poway

    Ensure the Global Technical Solution Center Directors and management received the data and reports needed to manage their business. Led an 8 person remote staff of business analysts to ensure the work products we produced were of the highest quality and usefulness to the business. We provide weekly and monthly goal packages to the business leaders to gauge their Domains' effectiveness as well as provide key analysis to highlight areas that need focus and attention. Prepared our Vice President for her Monthly Operational Reviews by delivering a business unit goals and metrics package that highlighted key weaknesses and strengths within the business.

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  FocalPoint Business Coaching

  • Greater San Diego Area

  • Certified Business Coach | Management Improvement | Leadership Development | Performance Training

    • Oct 2009 - May 2011
    • Greater San Diego Area

    As a Certified Brian Tracy Business Coach I provided expert level business coaching to business owners of small to medium sized businesses who need help with becoming more efficient with their time, developing a culture that supports their business goals, developing leaders within, becoming more profitable (make more, keep more, prioritizing their investments) or are looking at succession planning and their exit strategy.Delivered the following business workshops; (only partial list of workshops offered.)• Profit Growth Strategies• The Winning Edge of Sales• Sales Management• Goals and Time Management• Mastering Change• Business Success• Build a Learning Organization• Personal Success• Strategies for Effective Leadership• Serving Your Customer

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  Sun Microsystems Inc

  • Greater San Diego Area

  • Corporate Quality Director | Business Process Improvements | Change Leadership

    • Aug 2004 - Oct 2009
    • Greater San Diego Area

    A corporate analytics, risk, and reliability office. Led a staff size of 23 experts and scientists ensuring the highest level of system uptime providing predictive data center reliability analysis to our external customers. Positively changed the engineering culture at Sun through mentoring/training Sun's engineers in applied analytics, risk, and reliability engineering. Enabled Sun's Top Account Managers to retain their customers as a result of our proactive analytics work.Highlights:* Initiated Sun's Six Sigma program which exceeding $1.17 billion in savings in its first 5 years* Directed Sun's Fault Tolerant and Software Productivity Projects in cooperation with the US Defense Agency's DARPA ($50M) High Productivity Computing System program.* Led the Alcatel-Lucent proactive analysis ($1B in revenue).* Increased the Quality Awareness and drive at the Exec level through our Quality Package that we developed for Sun's Board of Directors.* Brought Sun up from the #5 supplier to SBC to the #2 with our "Time to Resolve" project * Reduced churn and won back Financial Services customers through our "Win Back Wall Street" quality campaign after one of Sun's worst engineering quality issues - eCache.* Introduced Risk Engineering and Social Anthropological (ethnographic) analysis to Sun. * Attracted and retained a high profile staff of experts in the areas of advanced statistics, physics, operations research, cultural anthropology, computer science, risk engineering, organizational behavior, marketing, econometrics, and quality and positively changed the culture at Sun.

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  Sun Microsystems Inc.

  • Divisional Quality Management Director

    • 1999 - 2004

    Developed Sun's Telco Network Equipment Provider Quality Office and led the Enterprise Division's Quality Office directing all corporate customer advocacy programs within Sun's largest business unit.Highlights:* Saved Sun customers an average of 40min of downtime per system/year through our DIMM replacement analysis.* Directed CPU engineering project that saved Sun over $2M in hard costs and much more in the unknown costs of averted customer complaints and system downtime.* Enabled Sales to quantify the risk associated with certain sales deals which allowed them to know which deals to accept and which ones to decline.* Directed SunGRID site analysis that identified site risks and provided information needed to make informed site-selection and risk-mitigation decisions, contract negotiations, and financial estimates.* Proactively uncovered widespread disk drive quality issue with phosphorous doped material and saved AT&T from major revenue loss by avoiding unplanned system downtime.• Provided quality leadership to new Sun business unit serving the telecommunications market.• Collaborated with Netra design groups on reliability modeling/trade-off analysis for high reliability.• Initiated empirical reliability analysis for Lucent's Flexent Mobility Server project.* Chosen to attend Sun's prestigious Director's Leadership Institute - less than 2% of employees chosen to attend.

  • Java, Quality Management Officer

    • 1998 - 1999

    * Developed Java's Y2K readiness - took Java from worst divisional performers to first performer.* Led all of Java's corporate quality and loyalty programs.* Directed the first SEI Capability Maturity Model assessment of Java.

  • Senior Quality Manager | Business Management System Development

    • 1995 - 1998

    * Sun's Quality Management Representative to outside registrar, Lloyds Register Quality Assurance* Trained all internal ISO auditors and documentation writers * Conducted all internal ISO registration audits and classes for US, UK, Japan, and Singapore.* Developed and taught internal SPC training material to all of Sun's ISO group personnel.* Developed Sun's (BMS) Business Management System for ISO certification.

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  Sun Microsystems, Inc.

  • Encino, CA

  • SYSTEMS SUPPORT ENGINEER

    • May 1988 - Sep 1995
    • Encino, CA

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  Quotron Systems, Inc.

  • Redondo Beach, CA

  • NATIONAL TECHNICAL SUPPORT

    • Jun 1987 - May 1988
    • Redondo Beach, CA

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  Computervision, Inc.

  • Brea, CA

  • FIELD SERVICE ENGINEER

    • Jan 1985 - Jun 1987
    • Brea, CA

• 

  American Institute of Martial Arts

  • Mira Loma

  • Co-Owner

    • 1981 - 1986
    • Mira Loma

    The past December marked the death of Grandmaster Ed Parker. Twenty-four years ago we lost the father of American Kenpo Karate. Mr. Parker was considered a "genius of motion" for his ability to see and exploit the vulnerable parts of an attacker. He had the fastest hands of anyone I've ever seen.Mr. Parker was also known for his profound quotes. One of my personal favorites from Mr. Parker is;"He who hesitates, meditates in a horizontal position."How about you? Is there an action that you need to take but you've hesitated on? Is it starting a new business, learning a new skill, mending a relationship with an old friend?Every day you delay takes you that much further away from your goals, dreams, and aspirations. Take action today or you too may find yourself meditating in a horizontal position.