Experience

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  Carnegie Corporation of New York

  • United States
  • Non-profit Organizations
  • 100 - 200 Employee

  • Network Specialist

    • Dec 2007 - Present

    • Manage the organization’s Information Technology (IT) infrastructure, including the servers, workstations and storage.• I manage Dell Kace’s patch and system management system.• Project Manager for Citrix XenDesktop upgrades and manage Citrix environment.• Manage VMware vSphere infrastructure.• Configure and troubleshoot server backups with Unitrends.• Tier 1 maintenance and configuration on Cisco Catalyst 3850.• Evaluate, manage installation, configuration, testing, and support of the Corporation’s computer hardware and software including PC’s, laptops, tablets, mobile devices, and printers.• Manage and monitor the performance of the Corporation’s internal and guest WIFI system. • Provide front-line support to end users on a variety of technical issues. • Project manager for Zendesk customer service software and support ticketing system. I was also the lead trainer for agents and users.• Created and maintain corporations IT Knowledgebase.• Provide IT orientation for new employees.• Assisted with Carnegie Corporation relocation. Duties included assistance in VoIP implementation, switch installation and represented IT at weekly contractor/vendor meetings.• Mobile administration: Manage mobile devices with Maas360. Responsible for adding devices, adjusting policies and troubleshooting connection issues.• Project Manager and technical lead for Asure Meeting Room Manager.• Provides day-to-day IT/AV technology, infrastructure, and operational support to Carnegie meetings, onsite events.

  • Webmaster/Web Designer

    • Sep 2009 - Oct 2015

    In a very unique position, Along with my IT network duties, I also manage the design and content of several of the Corporation web portals.• Webmaster for the Carnegie Medal of Philanthropy’s website . • Responsible for creating graphic material and revising content to the internal web portals and the CMOP website.• Attend all CMOP meetings to plan out concept for website. • Create visual concepts and develop the overall layout and production design for Web portals & CMOP project.• Graphic Designer for the Information Technology department online newsletter.• Create graphic materials for internal departments (posters, brochures, infographics).• Debug issues that arise with the performance of the website and web portals.• Update and troubleshoot the site if problems arise with content and links. • Coordinate with outside agencies, art services, printers, etc.• Extensive knowledge of Adobe Creative Cloud.

• 

  Carnegie Corporation of New York

  • 437 Madison Ave. New York NY 10022

  • System Technician

    • Sep 1995 - Sep 2007
    • 437 Madison Ave. New York NY 10022

    Provided end-user support and overall maintenance of corporation hardware and software. Able to bridge the gap between technical and non-technical persons. Excellent business and communication skills.• Assisted with system installation, testing, configuration and support of computer hardware and software including: PC’s, tape backup systems and printers.• Served as the first level of contact for troubleshooting and responding to end users via telephone, in person or remotely.• Provided accurate, time sensitive, and effective solutions for end user computer problems, productivity applications, printers, and mobile devices.• Maintained Corporation hardware and software• Project lead for implementing, installing, configuring and testing the Corporation’s first helpdesk system Scriptlogic Helpdesk Authority.• Monitored ticketing system and resolved tickets in a timely manner. • Imaged, configured, and deployed Windows computers using Symantec Ghost.• Adhered to support policies, processes, and procedures.• Worked with vendors to issue requests for hardware repairs.• Performed backups and restored user data.• Monitored vendors to ensure repairs were completed efficiently.• Wiped data off assets and decommissioned surplus equipment.• Provided education and training to staff, as necessary.• Audited and maintained an accurate hardware inventory. • Maintained accurate documentation of all procedures regarding end user support operations.• Managed Corporation’s on-site meetings as needed. Fulfilling all IT and Office Services requirements. Setting up laptops, computers and AV equipment. • Met with all stakeholders to ensure all requirements were met • Performed all other duties as assigned by IT Director