Experience

• 

  Apple

  • Genius

    • Jan 2022 - Present

    - Quickly diagnosed Mac product and MacOS issues on the spot, explaining situations with patience and compassion.- Educated team members about products, while independently keeping my own technical know-how up to date.- Used diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues.- Aptitude for acquiring skills in technical repairs.- Fulfilled Apple’s service commitment with style, speed, and skill.

  • Technical Expert

    • Nov 2020 - Jan 2022

    • Experience analyzing and solving technical problems.• Significant technical expertise with Apple products and services.• Experience solving hardware and software issues in a customer service environment.• Strong social skills and experience navigating customer service issues with empathy.• Strong instinct to act quickly and motivated to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.• Experience working in a dynamic, fast-paced environment and can make decisions quickly, sometimes under tight deadlines.• Success in team environments demonstrating shared responsibility and accountability with other team members.• Excellent verbal and written communication skills with the ability to tailor communication styles to different audiences.

  • Tier 1 iOS AppleCare Advisor

    • Jul 2020 - Feb 2021

    -Able to multitask across systems and applications, isolate and resolve a variety of complex issues and navigate a technical environment- Explain step-by-step solutions with patience and an approach tailored to each individual customer- Self-manage and work independently in a fast-paced, constantly changing environment- Effectively managed time including the ability to multi-task, organize and prioritize- Able to research and grasp information across multiple tools while talking with customers- Experience supporting AppleCare customer’s in a Tier 1 iOS Phone Support role- Effectively able to troubleshoot and isolate customer device issues with consistent resolution

  • Specialist

    • Oct 2018 - Nov 2020

    -Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications.- Delivered exceptional customer service while maintaining a high degree of professionalism. -Delivered solutions-based sales demos and presentations in a variety of environments.- Being skilled at making the right solutions for customers based on effective probing.- Provided concrete customer service and support of standard Apple applications and hardware including device setups and basic troubleshooting for various customer necessities. -Actively pursued personal learning and development opportunities, while working withmanagement to share best practices for sales and customer journey.

• 

  Daily Forty-Niner

  • Long Beach, California, United States

  • Community Engagement Editor

    • Aug 2022 - May 2023
    • Long Beach, California, United States

• 

  Santa Clara Vanguard

  • United States
  • Performing Arts
  • 1 - 100 Employee

  • Percussion Instructor

    • Nov 2013 - Dec 2022

    -Corresponded professionally to staff, designers and visiting vendors.- Communicated clearly with students in a teaching environment.- Assisted in the teaching and learning of Musical and Visual Production.- Ran individual lessons and sub lessons in building musicianship skills.- Communicated with staff and students with weekly schedules.- Delegated and outlined daily goals to students and staff.- Effectively taught students to be exemplary musicians and citizens.- Contacted vendors, organized and assisted in instrument inventory.

  • Social Media Committee

    • Sep 2020 - Jul 2021

    Develop original content for business publications and websites. Research and write blog posts, web content and articles on a wide range of subjects according to specific requirements

• 

  The Hornet

  • Managing Editor

    • Jan 2021 - May 2021

    Created content strategies and oversaw their implementation processes. Managed a team of writers, editors and graphic designers.Monitored the results of various content campaigns Edited content pieces to ensure they follow tone and style guidesCoached and mentored staff writers to grow, improve and understand the changing requirements of content

  • Staff Writer

    • Aug 2020 - Dec 2020

    Provided compelling coverage in both anticipated and breaking news.Wrote and delivered high-quality articles under tight deadlines.Covered an array of topics ranging from local, news, and entertainment.Contributed effective use of photography and graphic making.