Experience

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  Hollywood Bowl Group Plc

  • Regional Support Manager

    • Feb 2023 - Present

• 

  Self-employed

  • Poole, Dorset

  • WINGS Business Consulting

    • May 2018 - Present
    • Poole, Dorset

• 

  Platinum Property Partners

  • Bournemouth, England, United Kingdom

  • Head Of Platinum (MD MAT cover)

    • Jul 2021 - Aug 2022
    • Bournemouth, England, United Kingdom

• 

  Snap Fitness UK & Ireland

  • London, England, United Kingdom

  • Chief Operating Officer

    • Feb 2020 - Jul 2021
    • London, England, United Kingdom

• 

  PGL Travel

  • Osmington

  • General Manager

    • Jul 2019 - Feb 2020
    • Osmington

• 

  Chiltern Consulting

  • Berkhamsted

  • Business Development Director

    • Apr 2018 - Jul 2019
    • Berkhamsted

• 

  Hoburne Ltd

  • Christchurch, Dorset, United Kingdom

  • General Manager

    • Nov 2016 - Apr 2018
    • Christchurch, Dorset, United Kingdom

• 

  Virgin Active

  • United Kingdom
  • Wellness and Fitness Services
  • 700 & Above Employee

  • Premiumisation Programme Manager

    • Jan 2016 - Oct 2016

     Lead role in developing the strategy to create a sub brand of 20 to 30 premium health clubs in central London. Premiumisation was selected as the primary strategy for the UK business. An offensive move to compete with the emerging boutique health & fitness market, with the ambition to dominate the premium health club sector.  Exercised a high degree of responsibility professionalism, resilience and diplomacy, positively agitating the project steering committee, to evoke an innovative and well thought out strategy to present an attractive plan to the global Virgin Active board. Created the structure and governance for the project, spanning across multiple disciplines within the business.  Demonstrated 360 degree leadership and influence, to ensure full business support for the project across all disciplines, including; Finance, Product, Sales and Marketing, Operations, Procurement, IT, Projects and Training. Hands on approach to the role, by leading all operational elements of the project and working directly with the club teams to ensure the vision remained real and in-line with the day to day operations, front line team and created an effortless customer experience.

  • Regional Operations Director

    • Jan 2015 - Dec 2015

     Full responsibility and accountability for 26 multi-activity health and recreational facilities covering a large geographical region with 2000 employees, over 100,000 members and in excess of £64m turnover. Undertook a thorough regional review and restructure, by ranking clubs on performance-trend and general manager performance history and managed accordingly to ensure an ever improving leadership team. Implemented a communication and operational framework for club and regional teams, to maximise efficiency and impact on the service and standards to ensure continued improvement of the member experience and create an effortless member journey. Facilitated a number of significant people structure changes to ensure efficient and impactful use of the resource. Forged strong collaborative partnerships with key stakeholders and reported results back to the director team on a weekly basis

  • Senior General Manager - Multi-Site

    • May 2012 - Dec 2015

     Lead role creating a UK Senior General Manager team, sharing best practise, presenting the strategy and results to the director team and working with the training team putting a personal development programme in place. Used the Dorset club as a test bed in creating the right operational and people structure to lead the way in the newly acquired racquets health clubs and set the standard for the UK business. Consolidated two health clubs through the closure of one club and transfer of 2000 members and 45 staff to create a hugely successful health and racquets club. Lead role in the £4.6m refurbishment of the Dorset club and the development and implementation of the return on investment plan. Developed and implemented a 5 year plan for the Dorset club seeing the membership grow 60% and profit (measured as EBITDA) increasing 8 fold during the 5 year period.

  • Head of Acquisition and Integration (Operations)

    • Feb 2011 - May 2012

     Led the discovery project prior to the £77m acquisition, to understand and report back on the differences between the two businesses to support the acquisition and integration strategy. Throughout the acquisition and integration of 53 Esporta health clubs I led a team of 4 regional managers to successfully implement:o Lifeguard strategyo Fire, safe and secure strategyo Support of sales process and people strategy o New membership proposition (prices & contracts) o Operations process and people change strategyo Fitness process and people change strategyo Review of tenders and bids with procurement team to supply the enlarged business

  • Development Specialist (General Managers)

    • Sep 2010 - Feb 2011

    Reporting directly to the Training Manager I was responsible for recruiting and inducting General Managers in to the business and following up with an effective training plan to support and coach them to success. I also supported the regional management team by coaching and develping managers in the lower performing clubs and Identifying future succession in the teams.

  • General Manager

    • Oct 2003 - Sep 2010

• 

  Esporta

  • Lichfield

  • Fitness Manager

    • May 2002 - Oct 2003
    • Lichfield

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  LivingWell Health Clubs Ltd.

  • Solihull

  • Fitness Manager

    • Sep 2000 - May 2002
    • Solihull