Experience

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  QBE Insurance

  • Irvine, CA

  • SR. IT Quality Assurance Consultant

    • Nov 2004 - Present
    • Irvine, CA

    Participated in all SDLC phases from project scope, providing estimates, writing Test Plans, Test scripts, execution to Defect Tracking. At project end, provide exit documentation of Summary and Lessons Learned. Note: A normal case load is 2 projects over several months plus 5-6 maintenance task a month.QLINK: Converted two out of six mortgage tracking lenders from East Coast to West Coast mainframe.- Analyzed how loans are processed and tracked onto new QLINK tracking system; verified premiums and in-process correspondence, allowing for continuation with zero interruptions. - Tested system interfaces with third party software to ensure and confirm transmission of files, reports and data remain in sync. - Changed systems and letters to be in compliance with state regulations; screens were modified, new fields added, and database changes were made to store new fields. New reports were generated to provide error handling and improved processes.- Created scripts to select testing database and CICS screens changes Formalized encryption of data - providing security to customer information.- Mentored and trained new offshore employees during this time, creating a knowledgeable staff.RISK BASED RATING: Establish new process for calculate premiums based on multiple factors. Validate premium calculation based on Age of Home, State and Zip Code, Cost of Construction, Replacement Cost, Coverage Earthquake and Hurricane, and other specific criteria. Tested with third-party software using a new interface and validate transmissions- Developed spreadsheet to validate premiums – validate mainframe calculations are correct- Developed script to testing all states – reducing the execution from 2 days to 10 minutes- Interfaced with RR Donnelley (letters) and files to 3rd party vendor (PropertyMart)- Validated DB2 tables and final billing to other systems (Claims, Accounting, FIServ, etc)

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  KAYGEN, Inc.

  • Experian Costa Mesa

  • Quality Assurance

    • Sep 2015 - Feb 2017
    • Experian Costa Mesa

    Create SQL queries, covering multiple databases, to validate consumer credit scores and compliance with existing safeguards.

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  Vanguard Integrity Professionals

  • Anaheim, CA

  • Technical Support

    • 1998 - 2003
    • Anaheim, CA

    Customer Support - Vanguard Integrity Professionals, Las Vegas, NV 1998-2003Assisted corporate accounts to resolve Mainframe and Security issues (RACF) using a proprietary software package; gathered requirements and clarified user enhancements and provided details to developers for coding. • Recognized as subject matter expert in Mainframe Security software establishing access to resources for groups and individuals• Provided system and software keys to allow use of the system ensuring security through accurate recordkeeping• Provided site installation when needed and created test scenarios for all new product and software changes

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  Software Training Center

  • Artesia, CA

  • Senior Training Instructor

    • 1992 - 1998
    • Artesia, CA

    Provided customer training and support in software systems and A+ certification. Developed and implemented basic and advanced training curricula, including authoring textbooks and instructional material. Set up and configured PCs and other instructional equipment.

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  Bank of America

  • 1000 Temple Street, Los Angeles, CA

  • Internal Auditor and Disaster Planning Officer

    • 1972 - 1991
    • 1000 Temple Street, Los Angeles, CA

    Worked in all areas of Computer processing, tape & disk, Microfilm, console operations, DASD management, Technical Support. Recruited for Auditor position because of excellent working relationship with all the managers. During my time as Auditor, we passed several Audits with minimum issues. Established procedures for better monitoring, evacuation procedures and improved communications during emergencies.Contributions:• Saved thousands of dollars by suggesting Archive and Restore of data during non-peak hours• Setup Corporate Disaster Planning Center – Emergency supplies and evacuation plans• Communications with local police and emergency personnel• Coordinate Data Backup and Restore to another facility for Disaster Recovery• Established and automated shift turnover procedures – improving accuracy and reducing errors