Experience

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  Excentus

  • Addison

  • Senior QA Analyst/Test Engineer - contract

    • Sep 2017 - Jul 2018
    • Addison

    In collaboration with talented and experienced technical development staff and management, we improved the top tier reward card management application that enables companies to acquire market share in their respective industries.

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  Dell Technologies

  • Plano

  • Senior QA Test Engineer - contract

    • Dec 2015 - Jul 2016
    • Plano

    • Configured standard and UEFI BIOS, installed self encrypting hard drives, applied Ghost images, and installed product builds on various PCs and laptops to prepare for regression testing of the Dell Data Protection (DDP) suite of applications. This was a Devops role.• Updated and executed system and regression test plans to verify windows and browser based data protection, McAfee firewall based products, and Security Tools (ST). Penetration testing and login authentication via password, smart cards, finger print readers, and mobile application generated codes.• Reported and tracked product defects and escalated fixes as needed in an Agile process team working to deliver on time and within budget constraints. Tools: Windows (7,8.1,10, Redstone), Internet Explorer (9,10,11), Chrome, Firefox, Office 2013, Skype Business (Lynx), Ghost, Qmetry, Jira

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  RMG Networks EMEA

  • Richardson and Addison

  • Senior QA Test Engineer

    • Jan 2007 - Sep 2015
    • Richardson and Addison

    • Digital Signage HW&SW product development, functional, UI, regression, UAT, automated & manual testing, usability assurance, use case to test case design. • Executed extended load & performance tests on the network and manually verified results with the Task Manager performance feature. Verified that load balancing was properly executed by edge servers provided by the company. • Verified user requirements and design specifications for new or updated applications over complete SDLC.• Installed and debugged the suite of core applications including supported video & image formats. Web application testing included web services and SOAP technology testing. • Executed security and IIS web server administration when testing the client-server architecture utilizing remote or local SQL databases and SSL or non SSL security options, and licensed web applications. • Logged into SQL Management Studio to examine table configuration and to execute SQL queries for data verification. Used SQL queries to modify database content for test purposes. • Performed a systems administration role when installing and maintaining multiple Hyper-v and VMware virtualization servers. Created and maintained multiple virtual machines on each server to support development, testing, tech support, customer escalations, and sales demos. Mentored team members in the use of virtual machine technology.• Reported, tracked, and fixed defects using Microsoft Visual Studio, Team Foundation Server, and Microsoft Test Manager with SCVMM. • Created DOS batch files and Visual Basic scripts for unattended product installation or removal. • Installed client-server applications on windows operating systems and custom hardware on secure networks for testing. Ensured that firewalls were properly configured during product installation• Received formal onsite & offsite training for the test tools. Provided product technical documentation for users.

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  TelStrat

  • Plano

  • Verification Engineer

    • Oct 2003 - Sep 2006
    • Plano

    - Developed test cases from product specifications for verifying functionality in a digital voice recording system that provides monitoring, logging, and playback of voice calls in a telephone or radio network.- Sole developer of QuickTest Pro VisualBasic scripting for several GUI applications including Java, and IE with .Net framework clients.- Set up HW&SW test systems, executed test cases, reported & tracked defects, and ensured that product requirements were met.- Developed the test automation environment with QuickTest Pro and provided training on its use to team members. Administered two test systems, developed and executed scripts and scenarios.

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  GameStop

  • Grapevine

  • QA Test Analyst - contract

    • Sep 2002 - Feb 2003
    • Grapevine

    • Verified IT upgrades and new functionality for a national chain of distribution warehouses and point-of-sale (POS) systems in retail stores.• Projects included title on hand reports, trade-in price level controls, a gift card sales feature, and other functional upgrades to the POS system.• Developed test plans for project upgrades based on functional and technical design requirements.• Developed and executed manual test cases and reported defects in a proprietary MS Access application.Tools: Qbasic, Win98, MS Office (Excel, Word, Access, Outlook), BRIAN (Babbage Retail Inventory Allocation Network), POS 2.2, TeleReach Control, SQLScope.

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  CVS Health

  • Richardson

  • QA Test Analyst - contract

    • Jan 2002 - Aug 2002
    • Richardson

    • Trained on RxClaim healthcare system, billing cycle applications, and HIPAA updates on AS400 systems.• Manually executed test cases for baselining system operation, non-base claims, and reporting.• Implemented WinRunner scripts and TestDirector for data-driven regression testing of product upgrades.• Provided analysis & testing of RxClaim and Billing cycle applications and HIPAA updates.• Verified data by examining physical files in AS400 libraries, PDM, DBU, and queries for extracting data.Tools: AS400 (Green screen), Rhumba 6.0, Windows 2000, Lotus Notes R5, IBM PCs, TestDirector 7.2 (HP QC/ALM), WinRunner 7.0

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  Eastman Kodak Health Group

  • Plano

  • Test Engineer - contract

    • May 2001 - Dec 2001
    • Plano

    • Received self-directed training on QA test lab systems including several flavors of the PACS Link C medical imaging manager (MIM), digital image generators, in-house image creation and modality simulation equipment, digital and video image acquisition boards, touchscreen and standard types of image acquisition keypads, and Kodak wet and dry laser imaging systems with fiber optic or copper wire interfaces.• Reviewed, updated, and executed test procedures for verifying that the product met specifications and standards on an Ethernet 10/100 BaseT network for handling a large number of medical imaging modalities, performed blackbox manual testing.• Configured and tested the output of digital image generators, modality simulation equipment, digital and video image acquisition boards, touchscreen image acquisition keypads, and wet/dry lazer systems• Verified applications for adherence to FDA and DICOM standards.• Consulted with programmers on product design and specs to identify gaps and defects.• Reported defects observed during testing, retested and approved fixes.Tools: Windows NT, Lotus Notes, IBM PCs, densitometers, digital video generators, modality simulators for autofilming in various medical imaging protocols such as KCL, M952, YMS, Siemens DASM-FSPOT-SPCI, Toshiba, Hitachi, P832, and 3M.

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  Creaton Corp (a startup)

  • Richardson

  • Systems Engineer

    • Jul 2000 - Apr 2001
    • Richardson

    • Instrumental in the iterative development of a prototype for demonstrating the proof-of-concept for a broadband services delivery system.• Evaluated, recommended, and purchased the HW&SW systems for building and testing a broadband service creation and management system.• Installed, tested, administered, and maintained HW&SW systems in a 10/100 LAN workgroup.• Evaluated product development and testing tools for developing test plans, executing test cases, and tracking defects. Recommended the use of TestDirector (HP QC/ALM) for product development.• Created product development and test plans from marketing requirements by use case analysis.• Played a leadership role when developing and auditing QA processes for the enterprise.Tools: Windows NT, Office 2000, Packeteer Packetshaper, Extreme Summit and Alpine Switches, IP protocols (VoIP, MPLS, SIP, RTP, MGCP, RTCP, etc), Shomiti Surveyor protocol analyzer, NetIQ Chariot traffic generator, Rational Suite

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  Allied Pilots Association

  • Dallas

  • Technical Writer - contract

    • May 2000 - Jul 2000
    • Dallas

    Developed, updated, and maintained the user manual for instructing IT workers and commercial airline pilots on the operation of applications for handling the processing of APA member benefits and services. Provided level 1 technical support to users of the documents.

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  Citizens Communications (Frontier)

  • Dallas

  • Business Systems Analyst - contract

    • Aug 1998 - May 2000
    • Dallas

    • Conducted director and manager level interviews, critiqued the IT department business plan, and issued Y2k compliance reports based on these findings. • Located the physical site, designed the layout, created an equipment list, and set up a Y2k compliant test lab for system testing. • Tested and evaluated the existing IT hardware and software systems and application updates to verify Y2k compliance and to ensure that functional requirements were operational for Windows and Unix based applications. • Performed requirements analysis, developed test plans and cases, and tested a DPI workforce management system that provided general plant and central office setup for business and residential accounts, dispatched installers, and managed time keeping records for customer service calls. Interfaces to billing and payroll functions of the DPI application were also tested.Tools: Windows NT, Compaq Deskpro, AS/400, Word, Excel, Project, Internet Explorer, Outlook, TestDirector (HP UX/ALM), WinRunner, QuickTest Pro (HP UFT), NetSoft Elite, DPI (Data Products Intl).