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Richard Pugsley profile image

Richard Pugsley

Quality Management Specialist at Rentokil Steritech North America
Intro Book
Seasoned restaurant management expert with 29 years of experience in food safety, customer service, and business strategy.
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Location
Rockwall, Texas, United States, US
Skills
  • Restaurant Management
  • New Restaurant Openings
  • Customer Service
  • Restaurants
  • Sales
  • Show all
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Bio

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Richard Pugsley is a seasoned restaurant management professional with 29 years of experience in food safety, customer service, and business strategy. He has held leadership positions at Red Lobster, Chili's, and Black Walnut Cafe', and has worked as a Quality Management Specialist for Rentokil Steritech North America. Pugsley has a Bachelor of Business Administration degree from the University of Houston.

Experience

  • Rentokil Steritech North America
    • Dallas/Fort Worth Area
    • Quality Management Specialist
      • Aug 2019 - Present
      • Dallas/Fort Worth Area

      Specialist working to train, develop, and improve restaurants in food safety and sanitation.

  • Self-Employed
    • Rockwall, TX
    • Stock Broker, Options trader
      • Aug 2018 - Aug 2019
      • Rockwall, TX

  • Chili's
    • Mesquite TX
    • Restaurant And Bar Manager
      • Nov 2017 - Jul 2018
      • Mesquite TX

  • Black Walnut Cafe'
    • Coppell, TX
    • General Manager
      • Nov 2013 - Aug 2017
      • Coppell, TX

      General Manager Black Walnut Cafe'

  • Red Lobster
    • Director of Operations
      • 1984 - 2013

      Promoted to oversee 8 restaurants in East TX, D/FW & LA with $32M in sales and leader of 33 Managers & 550 employees in delivering top-notch customer service that drove exceptional profits & guest count growth. Focused on successful restaurant operations, which included legal, financial and following company policies. Ensure positive guest and employee experiences by creating a positive culture within my region. Responsible for growing and developing talent for positions of General Managers, restaurant managers and professionals in the region. Visiting restaurants with a goal to improve the results and improve on operational excellence. This also included focusing on restaurant metrics that affected the PNL.

Education

  • 1977 - 1981
    University of Houston
    Bachelor of Business Administration (BBA), Marketing

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Restaurants”

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