Experience

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  AAL Group Ltd

  • United Arab Emirates
  • Aviation and Aerospace Component Manufacturing
  • 100 - 200 Employee

  • SkyTrac Support Assistant

    • Mar 2017 - Present

    • Hardware Management – configuration, activation and deactivation of SkyTrac hardware.• Account Management – user account creation, deletion and modification.• Distribution of Daily and monthly flight report.• Responsible for coordinating to remote Avionic Engineers for any troubles.• Remote troubleshooting of hardware.

  • IT Desktop Support Assistant

    • Oct 2014 - Feb 2017

    • Installed, configured, and maintained the functionality of company computer systems, together with peripheral appendages and software.• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.• Provide end-user technological support for computers and LAN related issues.• Monitored and responded phone and email requests for technical support.• Assisted in discovery, research and resolution of technical issues.• Support for multi-language OS – Russian. Project Handled:• Hands-on for the structured cabling of new build out new Hangar• Integration of existing infrastructure to new Hangar through fiber connection.• Deployment of all IT related equipment (servers, desktops, telephone system Asia-Pacific Project Handled:• Integration of Asia-Pacific-Jakarta Indonesia regional office to Sharjah, UAE • Configuration of all devices to join to existing domain of the company.• Handled the remote support and domain security issue of Asia-Pacific

• 

  Huawei

  • United Arab Emirates

  • Information Technology System Engineer

    • Oct 2012 - Oct 2014
    • United Arab Emirates

    • Independently handle the IT support operations for more than 300 staffs in the UAE region which includes but not limited to PC support, Server support, Network support.• Providing first level support exchange mail, laptops, desktops, servers, security and other Huawei customized applications like VPN, SPES, CPM, intranet applications. • Installation and configurations of various operating Systems.• Ability to coordinates with end users to provide support and resolve Citrix issues• Ability to support user request for application installation and support, for simple and complex• Escalated issues to System Admin Manager to documented service level requirements for ticker resolution.• In-depth and practical IT knowledge, encompassing both hardware maintenance and software administration.

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  Teleperformance

  • NCR - National Capital Region, Philippines

  • Desktop Support Lead / IT Supervisor

    • May 2004 - Jun 2012
    • NCR - National Capital Region, Philippines

    • Achieved highest end-user ratings and exceeded standards SLA for trouble ticket turnaround times.• Installed, configured and troubleshoot over 2000 computer hardware, operating systems, network configurations and software.• Provided internal costumer support for the various division of the Company.• Administers servers and desktops security Through Active Directory and GPO.• Escalated Issues to the concern department for help when necessary.• Site Project Management - Collected and documents project accounts requirements. • Maintained and track hardware and software inventory and documents all problems in. • Authored site project accounts user manual and desktop standard.• Supervise and support 10 Desktop Engineers and over 2000 desktops computers.• Installed hardware, applications and maintain LAN / WAN / WLAN / support remote access users, develop documentation, the IT team.• Performs all other supervisory related duties such as preparation and presentation of IT reports to management staff meeting, member of domain administration weekly meeting, and monthly site IT meeting.

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  SuperNet Solutions Inc.

  • Philippines

  • Network Engineer

    • Oct 2000 - Dec 2003
    • Philippines

    • Responsible for installing and supporting network hardware, software and applications on the Company’s computers.• Handle the tasks of providing technical support to resolve day-to-day network, computer, and peripheral equipment issues.• Responsible for the configuration, implementation, migration and commissioning of equipments.• Management of after-sales field services technical support.• Handle responsibilities and analyzing hardware and software problem and select proper corrective action.• Deploy networking equipment such as, router, switches, access point and administer network monitoring services before the final transition to the client.• Handle the tasks of deploying, configuring and train the client for video conferencing equipment.• Designing of Local and Wide Area Network based on client’s requirements.

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  Smart Communications, Inc.

  • Philippines

  • Telecom Wireless Local Loop Programmer

    • Feb 1998 - Sep 2000
    • Philippines

    • Responsible for the programming of Fixed Access Unit – Wireless Solutions• Responsible for the Rollout of WLL-DECT for Regional assignment.• Responsible for the overall maintenance of WLL-DECT regional.• Technical support in the correction and system modification for the DECT network system.• Support in performing local exchange operation and maintenance routine on an AXE 10 switch.