Experience

• 

  Alliant Energy

  • United States
  • Utilities
  • 700 & Above Employee

  • Customer Service Manager

    • Jun 2006 - Jul 2010

    Project lead/Customer Service Manager 2006 to 2010Provide leadership and subject matter expertise for capital projects related to Information Technology system enhancements and process efficiency.• Successfully initiated and developed business case for project to increase billing efficiency for IPL’s largest 500 customers.• Implemented a Complex Billing Application for IPL coordinating the RFI, RFP and vendor selection processes with Business Analyst and Information Technology departments which resulted in improved bill presentment, accuracy and cash flow.• Provided leadership and direction to develop functional requirements for implementing Automated Metering Infrastructure (AMI) technology for IPL electric customers to increase efficiency and leverage smart grid capabilities

  • Customer Service Manager/Billing Unit Manager

    • Apr 1998 - Jun 2006

    Customer Service/Billing Unit Manager 1998 to 2006Responsible for the management and administration of five supervisors overseeing 40 employees, daily operations and information systems in two units performing electric, gas, steam and other related billing activities for IPL residential, commercial and large power customers.• Managed and coordinated project to replace two separate non utility billing systems with an upgraded Oracle base system which significantly increased efficiency and standardized procedures for both the former IES and IPC companies.• Merged IPC billing activities from six operating districts with 23 decentralized offices to one newly created centralized billing unit in Dubuque, Iowa, that reduced costs and improved efficiency

  • District Auditor

    • Jan 1980 - Apr 1998

    Led and administered the customer service functions in the Clinton operating district located in eastern Iowa and northwest Illinois, directing 30 district clerical and field employees responsible for credit and collections, billing, customer inquiry and data acquisition services. Other responsibilities included maintaining accounting and auditing standards, forecasting sales, budgeting, inventory control and compliance of operating and regulatory standards.• Served as the IPC representative on the Customer Inquiry merger team to develop strategy, identify process changes, resource requirements, and technology enhancements required to provide quality customer inquiry service post merger.• Implemented training and process improvements reducing operating costs and staffing requirements.• Trained and mentored four assistant district auditors assisting in their advancement within the company.