Experience

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  PODS

  • Clearwater, Florida, United States

  • Logistics Clerk II

    • May 2023 - Present
    • Clearwater, Florida, United States

    Data entry within Excel and TMW. Facilitate the sharing of information between logistics staff, vendors and internal customers. Assist in KPI reporting. Post and award trip segments within TMW bid management. Assist logistic coordinators and brokers in closing ended trips, assigning drivers to ne...

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  Jump 100.1 FM

  • St. John’s, Antigua, Antigua and Barbuda

  • Radio Personality

    • Feb 2022 - Present
    • St. John’s, Antigua, Antigua and Barbuda

    • Produce and create an entertaining playlist/mix show that includes informative commentary, including on-air local news, commercials and events reads.• Develop storylines, polls, and topics to increase listener engagement and listenership. • Gather research information for live events, special p...

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  Star106.5fm

  • Nassau, Bahamas

  • Radio Personality / DJ

    • Aug 2018 - Present
    • Nassau, Bahamas

    • Produce and create an entertaining playlist/mix show that includes informative commentary, including on-air local news, commercials and events reads.• Develop storylines, polls, and topics to increase listener engagement and listenership. • Gather research information for live events, special p...

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  Radio Turks & Caicos 89.1 FM

  • Providenciales, Turks & Caicos

  • Radio Personality / DJ

    • Aug 2016 - Present
    • Providenciales, Turks & Caicos

    • Produce and create an entertaining playlist/mix show that includes informative commentary, including on-air local news, commercials and events reads.• Develop storylines, polls, and topics to increase listener engagement and listenership. • Gather research information for live events, special p...

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  Trulieve

  • United States
  • Alternative Medicine
  • 700 & Above Employee

  • Work Force Management Analyst

    • Sep 2022 - Feb 2023

    Responsible for monitoring and reporting agent schedule adherence using workforce management software and ACD real-time displays.Creates and communicates schedules and provides regular reports to management on workload and workforce.Observe and report attendance incidents and call outs. Communicate schedule and adherence changes to upper management and team leads. Administering and auditing payroll adjustments.Analyze intraday call forecasts and communicate to the management team - provide commentary to assist supervisors and managers in meeting daily/weekly goals.Compiles, distributes and analyzes daily, weekly, and monthly call center performance reports.Responsible for the creation and ongoing management/maintenance of a database of all errors.Update and create scheduling, including applying overtime approvals, vacation approvals as well as applying sick time approvals and requests. Engagement with Business Unit and Workforce Management Team Leader in relation to call center performance and provide commentary on impacts and key drivers.

  • National Programs

    • Mar 2022 - Sep 2022

    Responsible for handling chat, email, webforms and call escalations, new patient questions, general questions and troubleshooting issues within a timely fashion. As well as, conducting supervisor callbacks to resolve escalations and other customer issues.Provide pertinent information for new patients on boarding to become new customers. Assist the top 1% spending customers as a customer service concierge to assist with purchasing and product information as well as product transfers and troubleshooting profile issues and customer deescalations. Provide upper management with daily reports and feedback on daily issues, escalations and any other information that may assist in improving daily operations.

  • Floor Support

    • Aug 2021 - Mar 2022

    Assist Chat Support Specialist by answering questions and providing guidance and feedbackResponsible for handling chat and call escalations as well as conducting supervisor call back to resolve escalations and other customer issues. Monitors and ensures that Chat/Talk Specialist remain on task.Communicated with upper management to inform them about any issues, problems or concerns. Ensured adherence to company policies, procedures and guidelines. Handled patients’ questions, complaints and medical orders via call ins and chats.

  • Chat Support Specialist

    • Nov 2020 - Aug 2021

    To make sure that the customers who use our online chat feature through the website are met with a positive experience.Displayed a high level of compassion when interacting with customers.Handled multiple simultaneous interactions in a courteous, professional, and efficient manner. Provided superior customer satisfaction as well provided solutions for troubleshooting issues. Processed orders through chat .Documented system issues and provided resolutions for technical and online issues.

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  New York Public Library

  • United States
  • Libraries
  • 700 & Above Employee

  • Collection Processing Assistant 2

    • Oct 2009 - Jul 2020

    + Supervise office when standing manager is not available.+ Create communication, troubleshooting and office procedure strategies to streamline daily operations.+ Uphold and exercise an exceptional attendance record with special attention to punctuality and preparation to work upon arrival.+ Proactively identify and solve complex problems impacting operations management and business direction+ Create, update and monitor multiple databases and excel sheets to track and keep record of incoming parcels and packages+ Provide and conduct onsite training for daily operations and regulations+ Deliver an exceptional level of customer, as well as act as a liaison between customer and postal and other delivery services + Oversaw various distribution projects from conceptualization to completion+ Manage automated mail processing equipment and software+ Manage UPS Worldship to process outgoing packages+ Process, sort and deliver mail and packages to employees within assigned area+ Operate powered pallet jacks and forklifts safely and with no incidents+ Create communication between employees and outside distributors to organize large parcels pick-ups and drop-offs

  • Senior Page

    • May 2008 - Oct 2009

    + Process outgoing and incoming materials, fines, as well as update ILS server+ Compile and maintain circulation materials, equipment, and records + Provide customer to patrons, guiding patrons to desired library resources; retrieve and organize reference items, equipment and other items on demand+ Source and process interlibrary loans across interlibrary network + Provide customer services via circulation/help desk+ Develop and enforce library policies and procedures+ Troubleshoot technical problems with library computers and other technology+ Maintain and configure audio visual equipment

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  Indoor Hoops

  • Greater New York City Area

  • Location Manager

    • Feb 2018 - Apr 2020
    • Greater New York City Area

    + Engage professionally with customers to build rapport and nurture relationships.+ Identify client business and operational needs and introduced services to provide solutions.+ Foster strong relationships with customers and school building staff by maintaining communication and following buildin...

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  YMCA of Greater New York

  • Brooklyn, NY

  • Front Desk Attendant, Porter

    • May 2007 - Jan 2008
    • Brooklyn, NY

    Delivered excellent customer service to all members, guests, and program participants’. Responded to member and guest needs, promoted memberships and programs, and maintained cleanliness and organization of front desk area.Schedule court reservations, provide rental equipment and sell YMCA mercha...