Experience

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  Best Buy

  • United States
  • Retail
  • 700 & Above Employee

  • Marketplace Director

    • Apr 2023 - Present

  • General Manager

    • May 2015 - Apr 2023

    Recruited back to Best Buy just 1 year after the elimination of the district sales manager position in May 2014. Rebuilt and turned around a store that was understaffed and underperforming in every area prior to arrival, ranking in the bottom quartile in the entire company in sales, comp’s, shrink, turnover and customer satisfaction. • Increased total annual sales (in-store and web sales) from $18.6M in 2015 to $23.3M in 2021• Reduced shrink from 0.66% in 2015 to 0.15% in 2021. Store has been exempted from taking Physical Inventory two of the last three years due to consistency in processes and exceptional shrink controls• Awarded several market/territory honors and company banners for top 10%, 20%, and 30% performance• Featured on the front cover of the company’s monthly business guide in recognition of extraordinary results• Identified, developed, and promoted 6 top performers to manager/supervisor/lead positions in the store• Consistently ranked among the best in the company on the diversity/inclusion scorecard, with 48% female representation. • District Training Leader for the non-supervisor level Women’s Development program and the supervisor and above Leader’s Development program.

• 

  Sears

  • San Antonio, Texas, United States

  • General Manager

    • May 2014 - Apr 2015
    • San Antonio, Texas, United States

    Took over a 200,000 square foot, high-volume, top-performing Sears department store after a major field restructuring at Best Buy eliminated the district sales manager position. Led 4 salaried managers and 10 department supervisors and 120 hourly employees. • Ranked in the top 3% in the entire company (784 stores) on the overall performance scorecard for the year• Recognized as one of 20 stores nationwide to post a positive Profit and Loss statement for the year

• 

  Best Buy

  • District Sales Manager

    • Feb 2009 - May 2014

    District Sales Manager (15 stores, $500M in sales) Feb 2012 – May 2014Promoted to oversee the entire connectivity business (computing, mobile phones, and Apple/Microsoft/Samsung pads) in San Antonio, Laredo, Rio Grande Valley, Corpus Christi, and Victoria Best Buy stores, the highest-volume and largest geographical district in the US. • Ranked in the top 10 company-wide (90 districts) every month on the overall performance scorecard• Ranked 1st in the company each year in sales – exceeded the sales plan while increasing comp sales by 5% per yearDistrict Sales Manager, Mobile Phones (30 stores, $300M in sales) Feb 2009 – Jan 2012Promoted to manage every facet of the growing mobile phone division in the largest geographical area in the company, extending from Central Texas to the Rio-Grande border. Oversaw 30 Best Buy stores in 2 different districts, including high-volume, high-profile locations in San Antonio and Corpus Christi, with full accountability for the overall performance of every mobile department. Developed, trained, and led a very talented team of 350, including 30 mobile managers.• Drove the 2 districts from 65th to 4th in the entire company (90 districts) on the overall performance scorecard• Consistently ranked among the best for profitability – averaged 112% of the profit budget in each store• Maintained exceptionally high standards in every store – averaged 85% overall customer satisfaction (CSI)• Drove employee engagement scores from 82% to 96% – ranked in the top 5 in the company• Developed and promoted 18 top performers to higher-level management positions within the company