Experience

• 

  Coles International Training & Development ...

  • Australia, Japan

  • Managing Principal

    • Jan 2004 - Present
    • Australia, Japan

    Richard is an Internationalist and with over 35 years airline experience, including 30 years training experience, I created my own training and consultancy company. I research, develop and deliver courses in management and leadership areas. My goal is to help others to exceed their previous best ...

• 

  Emirates Airline

  • Leadership Skills Training Manager

    • Jan 2000 - Dec 2003

    • Designed, managed and delivered Emirates ManagementTraining & Development curriculum called “NEBS/ILM”. Many of these workshops went to EK teams abroad to extend learning• Designed creative leadership themes to maximise learning –“Leadership Lessons from the Great Antarctic Explorer - SirE...

• 

  Gulf Air

  • Bahrain

  • Customer Awareness / Sales and Marketing Trainer

    • Jan 1998 - Dec 1999
    • Bahrain

    • Researched and designed strategic customer focused training in Gulf Air Network for airports, sales, ticket offices, following consultative work • Consulted and problem solved customer issues in operational areas and airports throughout the Gulf Air Network• Developed strong relationships with ...

• 

  University of Queensland

  • Student in MBA Studies

    • Jan 1996 - Jan 1998

    Brisbane, Qld. Undertook fulltime studies in Exec Business Program and Training Studies

• 

  Dubai Petroleum

  • Dubai, UAE

  • Travel Operations Manager

    • Jan 1994 - Jan 1996
    • Dubai, UAE

    • Developed new and effective customer approaches and strategies to the travel business through internal consultations• Administered Conoco Oil / DPC travel policies to ensure business needs met in effective and efficient manner through my team• Developed new, successful strategic plan for the t...

• 

  KLM ROYAL DUTCH AIRLINES

  • Marketing and Sales Lead Trainer

    • Jan 1977 - Jan 1994

    • As Marketing and Sales Lead Trainer, researched, developed and delivered courses to many cultures worldwide for KLM• Worked closely with senior KLM Management to identify development needs of management by regional consultations• Created new training approaches and conducted extensive salesand...