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Richard Clayton profile image

Richard Clayton

Head of Service at KFP Total IT Solutions
Intro Book
Seasoned IT professional with leadership experience in managed services and telecommunications.
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Location
Greater Reading Area, GB
Skills
  • Managed Services
  • Telecommunications
  • It Service Management
  • Service Delivery
  • Wan
  • Show all
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Bio

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Richard Clayton is a seasoned IT professional with extensive experience in managed services, telecommunications, and IT service management. He has held various leadership roles, including Head of Service and Director of Operations, and has worked with top companies such as KFP Total IT Solutions, Yorktel, and Videocall Ltd. He holds an NVQ in Team Leader Customer Service from Henley Business School and is certified in ITIL v3.

Credentials

  • ITIL® v3
    AXELOS Global Best Practice
    Mar, 2014
    - Apr, 2026

Experience

  • KFP Total IT Solutions
    • Abingdon-On-Thames, England, United Kingdom
    • Head of Service
      • Apr 2024 - Present
      • Abingdon-On-Thames, England, United Kingdom

  • Yorktel
    • Basingstoke, England, United Kingdom
    • Director Of Operations
      • Jan 2022 - Dec 2023
      • Basingstoke, England, United Kingdom

  • New Era Technology UK
    • Slough, England, United Kingdom
    • Head of Services
      • Mar 2021 - Jan 2022
      • Slough, England, United Kingdom

  • Videocall Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Services
      • Jul 2017 - Mar 2021

    • Head of Solutions Engineering
      • Jun 2015 - Jul 2017

  • PMC
    • Service Delivery Manager
      • Jan 2013 - May 2015

    • Operations Manager
      • Apr 2010 - Jan 2013

      Responsible for the Operations teams and the relationships with respective Operations clients.

  • Azzurri Communications
    • Technical Manager
      • Jan 2008 - Dec 2009

    • NOC Manager
      • Jun 2006 - Dec 2007

  • Verizon Business
    • Gold Team Leader
      • Jan 2001 - Jun 2006

  • Symbol Technologies UK Ltd
    • Technical Support (Symbol Technologies)
      • Jan 1998 - Dec 2001

Education

  • Henley Business School
    NVQ, Team Leader Customer Service

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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