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Richard Cayonne

Solutions Architect at Erecruit enterprise staffing software
Intro Book
IT professional with 11+ years of experience in software implementation and project management.
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Location
Boston, Massachusetts, United States, US
Skills
  • Microsoft Access
  • Microsoft Word
  • Powerpoint
  • Microsoft Excel
  • Microsoft Powerpoint
  • Show all
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Bio

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Richard Cayonne is a seasoned IT professional with 11+ years of experience in software implementation, project management, and quality assurance. He has a strong background in Microsoft Office applications and has worked with various technical tools such as Jira, Confluence, and Postman. Richard has experience in leading product demos, requirement gathering sessions, and system trainings, and has developed deep relationships with clients to ensure customer retention and satisfaction.

Experience

  • Erecruit enterprise staffing software
    • United States
    • Software Development
    • 1 - 100 Employee
    • Solutions Architect
      • Apr 2015 - Present

      ● Work closely with client project teams to analyze their current business processes, workflows, and pain points to help implement Erecruit, allowing them to become more efficient and productive organizations.● Travel frequently to client offices to lead product demos, requirement gathering sessions, configuration workshops, system trainings, and onsite support.● Collaborate often with a variety of internal and external stakeholders, including project managers, business systems analysts, product managers, developers, QA analysts, and upper level management in order to ensure that client requirements are prioritized and delivered in a timely manner.● Utilize a number of technical tools for tracking, configuration, and testing, such as Microsoft SQL, Jira, Confluence, Postman, Smartsheet, Bitbucket, TeamCity, Swagger, and Slack.

    • Account Manager
      • Mar 2014 - Apr 2015

      ● Developed deep and lasting relationships with my clients in order to ensure customer retention and satisfaction.● Managed the lifecycle of issues reported by clients from intake through troubleshooting and resolution, including determining whether the root cause was user error, misconfiguration, or a bug requiring a code fix.● Oversaw all code revisions and major upgrades, which involved developing a project plan, demoing new functionality, and testing client-specific features.

    • Quality Assurance Analyst
      • Nov 2012 - Mar 2014

      ● Dedicated the first 6 months to developing a thorough understanding of Erecruit, a fully integrated, front and back office enterprise staffing software.● Spent time learning basic SQL queries, performing manual QA testing, troubleshooting client-reported issues, and documenting test cases.

  • Target
    • Framingham, MA
    • Guest Service Team Lead
      • Mar 2012 - Nov 2012
      • Framingham, MA

  • Coastal Carolina University
    • Conway, South Carolina
    • Athletic Assistant
      • Aug 2011 - Oct 2011
      • Conway, South Carolina

      Assisted with game day operations for athletic events on campus

Education

  • 2010 - 2011
    Coastal Carolina University
    Bachelor of Science in Business Administration, Business Management
  • 2007 - 2009
    Georgia Perimeter College
    Associate Degree of Science, Business Administration

Suggested Services

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Industry Focus. “Computer Software”

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