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Richard Burgess

Technical Support Analyst at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Geniune Parts Company/Quaker City Motor Parts</span>
Intro Book
Seasoned IT professional with 24 years of experience in system administration and network management.
  • Claim this Profile
Location
Atlanta Metropolitan Area, US
Languages
  • English -
Skills
  • Linux
  • Telecommunications
  • Troubleshooting
  • Network Administration
  • Unix
  • Show all
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Bio

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Richard Burgess is a seasoned IT professional with 24 years of experience in system administration, network management, and business analysis. He holds a Bachelor of Science in Information Technology and a Master Rating in PC Hardware and Computer Networks. Burgess has worked in various roles, including Technical Support Analyst, Customer Support Engineer, Manager, Data Center, Communications/Computer Systems Technician, and Instructor of Technology. He is proficient in Linux, Telecommunications, Troubleshooting, Network Administration, Unix, Business Analysis, Hardware, Process Improvement, System Administration, Web Development, and Active Directory.

Credentials

  • Instructor of Technology - Master Rating
    United States Air Force
    Jul, 1988
    - May, 2026

Experience

  • Geniune Parts Company/Quaker City Motor Parts
    • Atlanta, Georgia
    • Technical Support Analyst
      • Jan 2009 - Present
      • Atlanta, Georgia

      Manages the Total Automotive Management System (TAMS) support center utilized by National Automotive Parts Association&#39;s (NAPA) network of computer systems.Help Desk Administration• Oversees all help desk activities at the corporate level. • Responds to escalated help desk issues. • Oversee...

  • VoltDelta Resources
    • Customer Support Engineer (Field)
      • Dec 1999 - Nov 2008

      Responsible for the Mid-Atlantic region’s system support of 36 Verizon Live Source and 15 AT&amp;T operations Centers.• Maintained computing environment by providing onsite hardware and software system support• Identified system improvements• Upgraded, installed, and configured systems• Monitore...

  • First Data Corp
    • Manager, Data Center
      • Jul 1996 - Dec 1999

      Managed the day-to-day operation of a data processing facility. Planned and coordinated operational and customer requirements. Managed Disaster Recovery Program. Managed the operation of several hot site facilities. Managed the continuity planning for data operations.

  • United States Air Force
    • Communications/Computer Systems Technician
      • Jul 1973 - Jul 1997

      I works as a Communications Center Operator. Automated Digital Switching Technician, Crypto Operator/Tech, and Data Processing Center Operator/Supervisor/Manager

Education

  • 2004 - 2008
    University of Phoenix
  • 1998 - 1999
    Metro Tech Technical Training Center
  • 1997 - 1999
    Rose State College
  • 1997 - 1998
    University of Central Oklahoma
  • 1986 - 1989
    Community College of the Air Force

Suggested Services

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Industry Focus. “Computer Networking.”

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