Experience

• 

  Tyler Technologies

  • United States
  • Software Development
  • 700 & Above Employee

  • Director of Implementation

    • Mar 2023 - Present

  • Implementation Manager

    • Jul 2019 - Mar 2023

    Oversee Enterprise ERP Migrations

  • Professional Services Manager (Program Manager)

    • Feb 2014 - Jul 2019

    Lead and managed a team of Project Managers, Consultants, and Application Specialists. Responsible for the delivery of high-quality software implementations in the Western Region of the United States.- Provided leadership, mentoring and professional development coaching to 6-8 individuals.- Continually evaluated and redefined our tools and Project Implementation Methodology, focusing on improving our overall implementation services.- Provided Project Management Services on key customer accounts - Including resource management, schedules, budget, conversions, interfaces, and scope throughout all project phases.

• 

  New World Systems

  • United States
  • Software Development
  • 100 - 200 Employee

  • ERP Project Manager

    • Jan 2008 - Jan 2014

    Managed multi-tiered implementations of Financial Management, HR/Payroll, Community Development and Utility Management. Responsible for all aspects of the project including resources, schedules, budget, conversions, interfaces and scope throughout the project. Worked closely with internal and external teams to provide high quality services and software to local municipalities.

  • Senior Application Specialist

    • Aug 2006 - Aug 2008

    Facilitated requirements gathering, gap analysis, work process re-design, system design/configuration, and training sessions with customers to develop and implement efficient processes that maximized the solutions provided within our applications.- Focused on project start-ups and chart of accounts re-designs to align with industry best practices and state recommendations/requirements.- Coordinated efforts across multiple internal and external teams to ensure deliverables were on-time. - Consistency delivered value-added consulting and training services to customers on-site across the US.

• 

  Kalamazoo Valley Community College

  • Chemistry Lab Coordinator

    • 2002 - 2006

    Worked closely with Professors to provide new and innovative labs. Managed 4-6 employees to support daily lab functions.