Experience

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  Strategy Analytics

  • Milton Keynes, United Kingdom

  • Business Intelligence Analyst / Developer

    • Apr 2014 - Nov 2022
    • Milton Keynes, United Kingdom

    BI Development of Dashboards for Strategy Analytics Customers. Development of BI Strategy and BI standardization for Strategy Analytics.

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  Deutsche Telekom UK Limited

  • Germany
  • Telecommunications
  • 700 & Above Employee

  • Tools and System Manager

    • May 2011 - Oct 2013

    ■Successful transitional planning & subsequent handover of QlikView BI application and 8 Customer Dashboard products from DT UK Ltd to DT PIM (Performance Information Management) function in Germany. ■Designed and drove improvements to Customer Dashboard products, production processes, end user support and other activities described above in an achievable, measurable and sustainable manner. ■Significantly contributed to the success of the handover by conducting Dashboard pilots and delivered on-site training on BI tools to performance teams in Germany. ■Successfully managed the production and operational processes and resources, ensuring that timely, effective and high quality products were produced and made available to a controlled customer base. ■Ensured knowledge (of products used) was transferred to customers and acted as a problem solver for issues arising. ■Effectively worked with cross functional teams to successfully deliver new products to end customers.

  • Service Intelligence Production Manager

    • May 2008 - May 2011

    ■Significantly reduced Performance reporting production time and resources by designing, building and implementing a number of self service products using Cognos 8 BI Report Studio & subsequently QlikView Dashboards to make it easier for customers to get performance management information. ■Supported and enabled significant changes to a number of key Executive Service Management reports. ■Provided training on Service Intelligence applications/products to performance teams in Germany, United Kingdom, Netherlands, Austria and Czech Republic. ■Successfully managed the production processes and resources which ensured that timely, effective and high quality products were produced and made available to a controlled customer base. ■Designed and drove improvements to products, production processes, end user support and other activities described above in an achievable, measurable and sustainable manner. ■Maintained and built relationships, enabled peer review, cause and corrective action input and used information provided. ■Acted as knowledge worker/ consultant as required and reacted to "fast and dirty" requests for action.

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  T-Mobile UK

  • Reporting and Action Manager (IPQM - International Performance Quality Management

    • May 2005 - Apr 2008

    ■Established a process for exception based reporting of CTO Key Performance Indicators in Operations in Germany, United Kingdom, Austria, Netherlands and Czech Republic. ■Managed the IPQM European report production process, ensuring that timely effective and high quality reports were produced and made available to a controlled customer base. ■Drove the action centered focus of the IPQM group, ensuring that causation and correction information was provided, assisting in resource prioritisation decisions and highlighting issues in the form of a risk register where this could not be done. ■Lead and developed the European report review meetings with the goal of final validation, incorporating new information, incorporating new users and securing support for processes.

  • UK Problem Management Process Manager

    • Jun 2002 - Apr 2005

    ■Employee Local Hero Award – Winter 2003: Designed and developed a Problem Management system module and operational process that was added to the existing Incident and Change Management Modules on the Atlas Application used by T-Mobile UK Ltd Operation Teams. ■Automated a number of Problem Management reports using SAP Business Objects Application. ■Managed & developed the input interfaces within the Problem Management Functions and worked to improve data integrity, data mapping, accuracy and controls – towards automation. ■Developed and implemented sustainable Problem Management processes within Network Operations. ■Documented Problem Management processes and measured the efficiency of these processes in regards to repeat fault analysis and major incidents resolution. ■Produced Problem Management reports on a regular basis and distributed throughout Network Operations functional Heads.

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  T-Mobile UK (previously ONE2ONE Ltd)

  • Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW, UK

  • Problem Supervisor

    • Mar 1999 - May 2002
    • Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW, UK

    ■Analyzed major network, service and system failures, the production of defined and ad hoc reports and the population and maintenance of database tools used to store these data. ■Recommended and assisted in the management of remedial activities to reduce the frequency and/or the severity of major incidents. ■Assessed network technology support and delivery processes and championed improvement activities with the goal of reducing repeat faults. ■Supervised 2 Problem Management analysts.

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  X N Checkout Ltd (formerly CHECKOUT Computer Systems Ltd)

  • The X N Centre / Houghton Hall Park Houghton Regis, Dunstable, LU5 5YG

  • Client Supervisor for Scottish & Newcastle Leisure/Retail (Technical Support)

    • Jan 1994 - Feb 1999
    • The X N Centre / Houghton Hall Park Houghton Regis, Dunstable, LU5 5YG

    Managed a team of 11 technical Support Analysts.Investigated and diagnosed Customer's Hardware and Software problems. Providing technical support to over 6000 outlets.Regular liaison between S/W Development and the Client to address outstanding problems or new requirements.Provided onsite training.