Experience

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  Education10X

  • India
  • E-learning
  • 100 - 200 Employee

  • Account Relationship Manager

    • Jan 2022 - Present

  • Account Relationship Manager

    • Jan 2022 - Apr 2024

    Establish clear client retention goalsProcess milestones for the clients andemployees to work towardAssist customers with setting up andnavigating programs or softwarePromote the value of the productUpsell services and products with the brandimagePromote value through customerexperienceAssist in creating training courses andeducational materialsReview customer complaints and concernsand seek to improve the customerexperience.

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  Vedantu

  • Bangalore Urban, Karnataka, India

  • Relationship Manager

    • Jan 2019 - Jan 2022
    • Bangalore Urban, Karnataka, India

    Established CRM to increase sales by 25%, improvesales forecasting, and enhance accounttracking on 500+ new and existing clients.Attended over 50 industry functions, events, andconferences; providing feedback andinformation on the current market trends.Generated new business opportunities throughprospecting, resulting in over 60 lac in revenue.Prepare and deliver compelling proposals andpresentations to potential clients.Monitor key performance indicators (KPIs) and takecorrective actions as necessary.Created sales strategies and business developmentplan, increasing efficiency by 30%.

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  Uniglobe Markets

  • Bengaluru Area, India

  • Associate Analyst

    • Aug 2018 - Dec 2020
    • Bengaluru Area, India

    Monitor transactions/ merchants to identify risk/fraud and take necessary action immediatelyMonitor transactions/ merchants to identify risk/fraud and take necessary action immediately Creating visual representations of data through charts, graphs, and dashboards to make complex information more accessible and understandable for non-technical stakeholders.Handle transaction queries in case of discrepancies where disputes arise from the customer.Speak to merchants or customers to understand and address queries/concerns.