Experience

• 

  DIRECTV

  • Greater Los Angeles Area

  • Implementation Engineer 1

    • Jul 2021 - Present
    • Greater Los Angeles Area

• 

  DIRECTV

  • Greater Los Angeles Area

  • Advanced Services Operations Event Management Supervisor

    • Jun 2015 - Dec 2017
    • Greater Los Angeles Area

    Co-supervise a staff of over 40 technicians and engineers across multiple 24x7x365 broadcast facilities Development of new KPIs that will drive business outcomes Effectively pass down the departmental goals to group members and function as a principal for translating Management direction to results among team members. Act as a model of exhibiting a passion for the customer and demonstrating a genuine interest in building a stronger and more effective team. Provide guidance and act as the technical lead for team to resolve technical issues and make supervisory judgment calls, as needed. Function as the first line of escalation for personnel-related matters.Function as a mentor for influencing team members to ensure day-to-day activities are completed, conduct periodic feedback sessions, and year-end reviews for direct reports. Perform the role of Time Keeping Approver (TKA) for other non-exempt employees in the group. Manage special projects, as assigned.

• 

  Metrolight Inc.

  • City of Commerce

  • Logistics & Technical Operations Leader

    • Jun 2012 - May 2015
    • City of Commerce

    Responsible for managing day to day logistics operations scheduling loads and deliveries, facilitating customs clearance, ballast configuration,inventory management and forecasting, maintaining shipping schedules, overseeing contractors, providing technical support to customers, and handling a wide variety of special projects.

• 

  Yusen Logistics Americas

  • Supervisor Warehouse Division

    • Oct 2010 - May 2012

• 

  Sony Electronics

  • Warehouse Supervisor

    • Oct 2002 - Jun 2009

• 

  Sony Electronics Inc

  • Warehouse/ Shipping Lead

    • Oct 2002 - Jun 2009

    Supervise Distribution Operation in accordance with the ISO9000 Policies and Procedures.Train and coach Shipping, Receiving, Parcel, and Temporary employees. Conduct employee performance reviews. Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.Coordinate shipping startups, shutdowns, and changeovers.Coordinate with Human Resources for appropriate staffing levels.Schedule and conduct shift meetings.Responsible to meet shift receiving and shipping through-put goals.Responsible for shipping and warehouse location accuracy. Make adjustments as necessary during shift to ensure shipping and receiving daily requirements are achieved. Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs). Communicate with other Shift Supervisors and Operations Manager. Ensure a clean and safe work environment. Complete shift paper work. Assist in other departments e.g., (Small Parcel Shipping/Special Projects), as necessary.ADDITIONAL RESPONSIBILITIES Conduct quality control testing; 2002 to 2005

• 

  Sony LCS

  • Forklift driver

    • 2002 - 2004

    Provide positive customer serviceStrive for 100% accuracy in the receiving and storing of finished goods product.Act as team leader in directing and training the warehouse crew.Determine workload distribution for the shift.Direct warehouse workers in receiving and shipping operationsEnsure the accuracy of shipping and receiving operationsEnsure shipments are properly packaged, loaded and secured in transporting vehiclesVerify Activity Based Labor Capture (ABC) sheets are correctCoordinate maintenance on Material Handling EquipmentEnsure safe work environmentPerform dock auditsAssist in performance of trailer back stripsProvide worksheets/tally sheets to Warehouse Operators and give guidance on priority of work and daily production goals Ensure accuracy of Damage Report forms and Returns formsComplete Cargo Abnormality reportsKeep Returns and Damaged areas organizedShip out damaged warehouse transfers of damaged productOrder processing, checking & loading for LTL area as well as troubleshooting overage and order shortage, creating cross-dock for truck load orders & releasing them; On receiving department, offloading containers both, ocean and air freight using a variety of equipment like clamp-lift, slick-shift, counting the product & filling the correct paperwork for any discrepancy found on the process & RF receiving them as well as register & completing the process on DM+, creating end of day report; On small parcel department, order clustering, processing, releasing, creating batch for easy order pulling, replenishment of the floor rack system; Supervising of temporary staff on all three departments.; Cherry-picker, stand-up, regular forklift, clamp-lift.Departments: UPS; L.T.L; Receiving.Other duties as assigned.

• 

  Purchasing

  • Inventory Administrator

    • Jan 2001 - Jan 2002

    Working with the entire inventory in the company for three different warehouses, performing Physicals inventories, forecasting inventory for purchasing purposes, purchasing inventory as required, performing cycle counts, receiving inventory in the In-house computer, use of the Solomon software for inventory, creating transfers between the warehouses, interacting with vendors, filling claims with vendors as well as with cargo companies, and other related duties as required.

• 

  TEKsystems

  • RF Technician

    • Jan 2000 - Jan 2001

    NORTEL NETWORK: Testing frequency for cellular (CDMA, AMPS) frequencies, Inter-vendor hard handoff (HHO), Inter-system soft handoff (ISSHO) performing drive test, baseline test, shakedowns and call processing, system optimization and site integration, add carriers to sites using surveyor/inspector, Grayson, Data Pro and Co Marco wireless equipment, CSR as well. LUCENT TEGNOLOGIES: Setting up dummies CDMA antennas. CINGULAR WIRELESS: Test of the web based phones using the Enhanced Field Engineering Mode (EFEM).

• 

  Warehouse

  • Inventory Administrator

    • Jan 1998 - Jan 2000

• 

  Sony LCS

  • Hr Staffing

    • 1998 - 2000

    Perform monthly cycle counts, keep inventory accurate, and write increases and decreases of inventory. Inventory adjustments through the in-house computer system. Reconcile month end inventory. Check and verify for accurate documents submitted by warehouse personnel.

• 

  Hospitality Express Agent

  • Machine Operator

    • Jan 1997 - Jan 1998

    Metal stamp, machine operator. Perform other related duties as required.

• 

  Marriott Hotel

  • DRA

    • Jan 1995 - Jan 1997

• 

  business center

  • Customer service, concierge

    • Feb 1990 - Jan 1995

    executive room, front office, reservations, customer satisfaction survey, PBX (150 lines). Assembler Process; Assembling PC board type components, soldering IC, filters, transistors, transformers, LCD's, resistances and short cuts.

• 

  na

  • n/a

    • 1900 - 1900

• 

  n/a - currently unemployed

  • N/a

    • 1900 - 1900

• 

  N/a

  • N/a

    • 1900 - 1900