Experience

• 

  Toronto Honda

  • Toronto, Canada Area

  • Manager of Vehicle Logistic

    • Sep 2018 - Present
    • Toronto, Canada Area

    - Supervising a six-member team, ensuring that each member understands and assumes his / her assigned position every morning- Communicating with the team daily, outlining each member's responsibilities, duties, and priorities- Preparing weekly schedules for the team- Coordinating daily drop-offs of bank deposits- Managing and assisting with the preparation of delivery of vehicles to customers- Coordinating new and used vehicles for delivery and pickup- Receiving deliveries of new car shipments to dealerships- Inspecting vehicles for damage prior to delivery to customer- Supporting the parts department for pickup and delivery of parts- Ensuring all showroom automobiles are clean and polished - Ensuring licensing is submitted and retrieved from the Ministry of Transportation- Coordinating the positioning and movement of all cars on the lot, making sure there is adequate parking for customers - Interviewing and overseeing the hiring of lot attendants for Honda and Kia dealerships - Performing daily inspections of lots, checking for unlocked vehicles and providing overall lot security- Ensuring the lot is well arranged, organized, and free from litter and debris

• 

  HARKEL OFFICE FURNITURE

  • Vaughan

  • Logistics Coordinator

    • May 2018 - Sep 2018
    • Vaughan

    - Responsible for contacting/coordinating scheduling of deliveries & installations with clients & installers- Key point of contact for all inquiries regarding deliveries/installations- Support timelines of deliverables-Verify shipping departure & arrival - Review/Manage orders received to schedule are complete and accurate - Communicate with client pre & post work to ensure satisfaction - Coordinating parts replacements for damaged product- Troubleshoot client inquiries regarding deliveries/installation- Identify/resolve client complaints- Provide support to sales representatives & internal departments- Assist with all facets of the business: customer service / accounting / design / logistic / shipping & receiving / vendors / manufacturers- Investigate issues /ensure prompt effective resolution in a timely/courteous manner

• 

  Amazon

  • Toronto, Canada Area

  • Quality Control

    • Jan 2018 - Apr 2018
    • Toronto, Canada Area

    - Responsible for supervising the movement of products from shipping trucks to warehouse shelves- Receive product using frequency scanners.- Preparing the payment and invoice for customer along with other administrative duties- Strong knowledge of FIFO rules

• 

  Starbucks

  • Toronto, Canada Area

  • Supervisor

    • May 2015 - Jan 2018
    • Toronto, Canada Area

    - Efficiently performed managerial activities, store operations, delegate tasks, cash control and customer service flow supervisor “play caller”- Responsible for changing and adding menu items in the POS System- Consistently met and surpass sales targets and assure an optimal level of inventory was maintained by analyzing product characteristics and customers’ behaviour- Opened new “Starbucks XP” concept store, first of its kind in Canada; introducing a new, faster and more efficient service where client spent on average 3 minute in store

• 

  TD

  • Toronto, Canada Area

  • Customer Service Representative

    • Sep 2016 - Apr 2017
    • Toronto, Canada Area

    - Superior customer service skills enhanced though continuous customer support in retail environment; demonstrates strong product knowledge by delivering banking information and tailored suggestions to clients- Resolve and respond to customer complaints in a friendly and efficient manner using excellent communication and interpersonal skills- Working knowledge in return authorization processes, billing services, payment transactions and promoting up-sell products

• 

  Corpivensa

  • Venezuela

  • Industrial Engineer

    • Dec 2009 - Dec 2010
    • Venezuela

    - Efficiently monitored production of materials through Microsoft Excel (vlook-ups and pivot tables)- Controlled all related activates with raw material purchases, quality control, and process coordination for the development of the production. - Supervision and logistics of the process, how to improve times, minimizing mistakes and waste time within the production, to maximize efficiencies- Resolve production problems- Administrative duties, preparing payments and balancing costs