Experience

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  UNITY Tek Systems

  • Indianapolis, Indiana Area

  • Technical Advisor

    • Jan 2012 - Present
    • Indianapolis, Indiana Area

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  R00t Computing

  • Technology Specialist

    • Jul 2000 - Present

    Remote and on-site troubleshooting and technical support, hardware and software installations, project management, networking configuration, security, data backup and recovery, small electronic configuration and repair, multi-computer office setup, technology training, client retention

• 

  TelSpan WorldWide Conferencing Inc

  • United States
  • Telecommunications
  • 1 - 100 Employee

  • Systems Administrator

    • Jul 2013 - Aug 2016

    ResponsibilitiesAdminister servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.Support LANs, network segments, Internet, and intranet systems.Maintain system efficiency.Maintain network and system security.Assign routing protocols and routing table configuration.Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.Ensure design of system allows all components to work properly together.Troubleshoot user reported problems.Make recommendations for future upgrades.Analyze and isolate issues.Monitor networks to ensure security and availability to specific users.Evaluate and modify system's performance.Identify user needs.Maintain integrity of the network, server deployment, and security.Design and deploy networks.Perform network address assignment.Assign configuration of authentication and authorization of directory services.Maintain network servers such as file servers, VPN gateways, intrusion detection systems.Hardware/Software capital expense.Support TDM to VOIP migration projects.Perform normal operational tasks in Avaya telecom environment, such as move, adds, changes.

  • Technology Support Representative Lead

    • Oct 2012 - Jul 2013

    Provide internal and external video and web conferencing product support, product testing, client request facilitation, issue resolution, and scheduling and leadership of department personnel

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  United Consulting Associates

  • Project Manager

    • Dec 2004 - Oct 2012

    Large project management requiring design, layout, and installation of diversified lighting systems, creative solution creation, strategic planning, process improvement, cost-benefit analysis audits, process and report creation, hazardous material handling and removal, quality assurance, customer relations, contractual project deadline management, customer service and account management, quality assurance, issue resolution, technical support

• 

  United Consulting Associates

  • Energy Conservation Technician

    • Mar 2001 - Jun 2003

    Installation of energy-efficient fluorescent lighting, retrofitting obsolete lighting fixtures, reading and creation of schematic and wiring diagrams, low voltage wiring, quality assurance, customer service