Experience

• 

  Securityplus Federal Credit Union

  • United States

  • Security Plus Federal Credit Union

    • Jun 2022 - Present
    • United States

    Assisting members with account information Crossing credit union products to members

• 

  Dollar Tree Stores

  • Store Manager

    • Apr 2021 - May 2022

    Responsibilities:• Customer Service• Operations Analysis • Training• Team BuildingPROFESSIONAL EXPERIENCE• Recruitment• Workforce Management • Resource Allocation• MentoringApril 2021 – Present • Manages the profitable operation of store with emphasis on recruiting, hiring, training, and developing store associates in both operations and merchandising• Mentors and trains new managers providing guidance on improving management skills, productivity, confidence, and operational efficiency• Serves as floating district Store Manager assisting with staffing resource constraints• Develops store strategies to raise customers’ pool, expand store traffic and optimize profitability• Implements all operational and merchandising direction that is communicated from the Store SupportCenter• Receives, verifies, and stocks all incoming store shipments• Maintains a high standard of merchandising, placement, store signage, and proper display techniquesto create an inviting atmosphere for customers• Ensures warehouse is clean, organized, secure and safe always• Achieved district Store Manager of the Quarter for Q4 2021 and Q1 2022, Reduced Store Shrinkage

• 

  Big Lots Stores

  • United States
  • Retail
  • 700 & Above Employee

  • Assistant Manager

    • Apr 2020 - Apr 2021

  • Temp store manager

    • Jan 2020 - Apr 2020

  • Assistant team lead of service

    • Sep 2019 - Apr 2020

  • Dock to Stock lead

    • Jun 2019 - Sep 2019

    Maintenance of warehouse Unloading shipment trucksOver sees shipment processOpening and closing of the store

  • Furniture Sales Lead

    • May 2018 - Jun 2019

  • Lead Suport Associate

    • Oct 2017 - May 2018

    greets and assits customerdrives customer loyalty programsparticipates in freightparticipants in future salesmaintain store appearanceassists SM and ASM

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  COPS Monitoring

  • Hunt valley

  • Dispatcher

    • Sep 2016 - May 2017
    • Hunt valley

    Providing customer service, helping customers with alarm system

• 

  It Works! Global

  • Baltimore, Maryland Area

  • Independent Distributor

    • Mar 2016 - Mar 2017
    • Baltimore, Maryland Area

• 

  Old Navy

  • United States
  • Retail
  • 700 & Above Employee

  • Business Operations Manager

    • Oct 2013 - Nov 2015

    Drives execution of markdowns, signage, marketing, and facilities Drives awareness, supports execution and provides updates to store team regarding Store Compliance Audit. Ensures areas of ownership are in compliance with productivity goals and company standards. Maintain pricing and marketing accuracy. Coaches team while working with the team to meet company standards. Ensures goals are met. Working in partnership with the ASM of Merchandising to ensure any movement of merchandise meets company presentation guidelines. Manages supply and maintenance expenses, store issues, and open tickets with Facility Services. Ensures consistent execution of damages and defectives, mismates merchandise.

  • service and training manager

    • Nov 2005 - Oct 2013

    Partners with store manager to set hiring goals and execute hiring plans. Conducts interviews and provides feedback to store manager for final hiring. Completes new hire on-boarding and functional training. Trains and monitors new hires skills at the cash wrap, fitting room, and sales floor. Trains new hires on loss prevention. Educates team on driving sales. Supports the old navy card program by providing training, coaching , tracking, and motivating the store team. Assesses training opportunities from observations, customer survey results, and customer feedback.

• 

  Zales The Diamond Store

  • Security square mall

  • Key Holder

    • May 2003 - May 2005
    • Security square mall

    Providing customer service. Meeting weekly and monthly sales goal. Training new associate's.

• 

  Zurich North America

  • processor tech

    • Feb 2004 - Feb 2005

    Processing faxes,and paper work for underwriters