Experience

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  Starbucks

  • Store Manager

    • Dec 2020 - Mar 2023

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  -Sodexo @ Moravian College

  • Bethlehem, Pennsylvania, United States

  • Retail Manger and Brand Specialist

    • Apr 2016 - May 2020
    • Bethlehem, Pennsylvania, United States

    • Responsible for operations and management of three retail locations with $2.5 million dollars in sales and 55+ employees• Completed rebuild of new retail branded food court for opening Fall 2018 with a national brand and first ever Sodexo concept brand Cru5h. Worked with developers to hone brand to be service ready and was then appointed training and support lead for all new location openings• Oversaw new build of location open Fall 2017 with three in house and national brands including Starbucks, responsible to ensure brand identity: hired, trained and motivated staff for success• Achieved 5% comp growth in retail revenue in year one, 11.5% in year two and 18% in year three while increasing check average yearly• Developed and instituted policy, procedures and standards for all retail operations including inventory management, job descriptions and creative scheduling to maximize labor while reducing labor costs for 7 days a week, 16 hours per day operation• Implementation of a new POS system to integrate in all locations for retail and resident dining

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  Sodexo

  • General Manager

    • Jul 2013 - Aug 2014

    *Responsible for all aspects of day to day operations for 11 school district with 74 district union employees*Exceeded client guarantee by 15% in 2013-14 school year*NSL, CACFP and HHFKA educated and compliant to all government standards*Increased meal selection and participation while reducing operating costs*Implemented new programs and redesigned others at all school levels to encourage student interaction and increase meal option and customization and offer quicker through put and customer satisfaction*Work with Administrators and faculty for all school food programs including school meals, dinner, catered functions, PTA, school and community events*Created and expanded Backpack Pals program along with the Peanut Butter Gang and Family Connection to provide food to children with food insecurities*Inaugural member of the Easton Hunger Coalition, a community working together to provide sufficient nutritious food for all

  • Retail Marketing Manager

    • Sep 2008 - Jun 2013

    *Coordinated programs with all student groups and academic departments *Manage two retail locations driving sales and customer service. Grew sales and bottom line profits by more than 15% with high employee retention and job satisfaction while achieving double 100’s on NSF audits.*Website developer of dining.lafayette.edu *Envisage and execute all social media marketing LafayetteDiningServices on Facebook and Twitter*Facilitate all campus wide marketing initiatives and implementation of corporate marketing programs including Voluntary Meal Plan sales, campus promotions, Lafayette specific promotions plus managing *Sustainable and Student Promotions Coordinators*Spearhead involved with student groups on campus to help collaborate on and implement programs*CoCE winning location for the Campus Services Division*Achiever of Top 25 account satisfaction status on Synovate survey

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  Self Employeed

  • New York

  • Food Service Consultant

    • 1993 - 1997
    • New York

    *Worked with client corporation to oversee the existing contract food service company*Monthly financial review to ensure contractor remained within the established performance matrix*Weekly unit visits to observe program compliance and consistency throughout all dining programs*Established budgetary guidelines, capital improvements and the review of managerial candidates*Prepared and implemented consolidation and downsizing plans of all food services for merger with Fleet Bank

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  Gardner Merchant/Sodexo

  • New York City

  • District Manager

    • 1989 - 1993
    • New York City

    *Managed a district of 12 accounts with total turnover in excess of $9 million dollars *Coached and demonstrated corporate values and leadership principles, policies and procedures to staff of 14 Food Service Managers, Executive Chefs and Chef Managers*Responsible to produce and execute individual account business plans*Developed and controlled yearly operation budgets and financial responsibilities for all accounts*Designed, implemented and successfully completed three year plan to reduce subsidy at National Westminster Bank by $4 million dollarsWinner -Best USA Account Award – Gardner Merchant USA 1992

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  Lackmann Culinary Services

  • CBS Corporate Headquarters New York City

  • General Manager

    • 1985 - 1986
    • CBS Corporate Headquarters New York City

    *Responsible for $1 million dollar P&L cafeteria and all in-house corporate catering functions*Took over a previously subsidized business converted to a P&L that was losing money when I arrived and ended the year with a profit*Lowered food costs by implementing new daily specials, catering menu and stringent production controls*Surpassed yearly catering projections within five months*Oversaw and coordinated a staff of 17 hourly and three salaried employees*Maintained excellent rapport and relationship with corporate client.