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Domain and Hosting Administrator at MWEB

Intro Book

Location

City of Cape Town, Western Cape, South Africa, ZA

Skills

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

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Topline AI

MWEB
- Domain and Hosting Administrator
  - Oct 2007 - Present
  ● Team Lead○ Daily stats for hosting department○ Delegation and prioritization of workload balance○ Documentation of ongoing issues to be escalated and monitored● Documentation of existing tools and data for new and seasoned staff. ○ Presentation for new hosting services ○ Documentation of new and existing tools ○ Manuals and support pages related to Call Center Support● Training of current and new agents. ○ Creating Training Presentations ○ Creating Assessments for prospective staff in the hosting field○ Training on screen-sharing platforms○ Reviewing and iteration of training material and effectiveness.● Support for domain and hosting over phone, chat, and email internal and external.○ Editing of DNS records. ○ Website & Database technical support○ Hosting service account support○ Providing backup support for newer staff and quality assurance.
Telkom
- Desktop Support
  - Jan 2007 - Dec 2007
  ADSL call center

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

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