Experience

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  Resolute Food Industries LLC

  • United Arab Emirates

  • Customer Support Executive

    • Nov 2021 - Feb 2024
    • United Arab Emirates

    Customer Support Executive • Manage high volume inbound and outbound calls from customers.• Responding to customer queries in a timely and accurate way, via phone, email or chat• Identifying customer needs and helping customers use specific features and products• Handle PR & LPO, Products Inventory and Products returns and exchange.• Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)• Update our internal databases with information about technical issues, and useful discussions with customers• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and effective workarounds with team members• Inform customers about new and upcoming products, deals and offers• Follow up with customers to ensure their technical issues are resolved• Gather customer feedback and share with our Production team, Sales and Marketing teams• Supervising and liaise with the packaging team of the products before products dispatch.• Handle Logistics team on delivery dispatch amends of delivery address, locations, and customer contacts.

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  Indoguna Productions FZCO

  • United Arab Emirates

  • Procurement Assistant/Admin Assistant cum Front Desk Receptionist

    • Mar 2015 - Nov 2021
    • United Arab Emirates

    Procurement Assistant • Monitor stocks levels ensure that has a constant supply of materials or equipment; Track orders and ensure timely delivery; Liaise with warehouse staff to ensure all products arrived in good condition;• Contact and liaise with the supplier for quotations, invoice, deliveries and dispatch; Follow up with suppliers, as needed, to confirm or change orders; Scheduling material purchases and deliveries and verifying current inventory.• Research potential vendors; Prepare cost analysis; Manage supply base.• Evaluate offers and negotiate better prices for the lowest cost for products/materials.• Work directly for a procurement professional, communicate, source, interview vendors, clients, customers, team members, and manager to align goals.• Prepare requisitions and Purchase orders in SAP system.• SAP update internal databases with order delivered (dates, vendors, quantities, discount); Maintain updated records of invoices and contacts.• Liaise with all Suppliers for purchasing items and documents Invoice, Packing Lists, COO, HACCP Certificate, Health & Halal Certificates, BRC Certificates and etc.

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  Sodexo Singapore Pte Ltd

  • Singapore

  • Food and Beverage Executive

    • Mar 2012 - Mar 2014
    • Singapore

    • Responsible for overall seeing smooth operations (SOP) in respective Hospital Wards, Maintain a high level of customer service standards • Responsible for providing courteous and efficient food and beverage to guests and patients with extra mile services.• Handling of feedbacks, attend respond and complaints to guests’ /patients’ needs promptly and professionally • Plan Ambassador’s duty rooster for daily operations, responsible for supervising and deploying all the Ambassador staff in respective hospital wards and oversee the efficient running of the overall operations, • Taking order from patients /guests in a daily menu and explaining the health benefits of the meals and ingredients.• Coordinate with Hospital Nutritionist, Hospital Doctors and Nurses in modifying patient’s meals as per patients’ health conditions.• Organizing and storing paperwork, documents, and computer-based information.

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  ISS A/S

  • Singapore

  • Food and Beverage Executive

    • Apr 2010 - Mar 2012
    • Singapore

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  Life Value Diagnostic and Medical Center

  • Philippines

  • Associates Medical Technologist

    • Jan 2007 - Jan 2010
    • Philippines